Business Change Analyst - Swindon, Swindon in Highworth

Thames Water is looking for a Business Change Analyst to join our Revenue Assurance & Bad Debt Reduction Delivery Team on a 12-month hybrid contract. In this role, you will primarily work remotely, with occasional office visits for team meetings or to deliver workshops that support your role objectives.

What you'll be doing as a Business Change Analyst:

• You’ll collaborate closely with process owners, stakeholders, and Heads of Department.
• This Delivery Team is responsible for driving end-to-end change initiatives that underpin the ongoing transformation of the function – from idea conception to delivery, governance, and benefits realisation.
• As the Business Change Analyst, you’ll lead key activities to scope ideas, capture business requirements, and develop business cases.
• Your work will help the department and Thames Water make informed decisions on which transformation projects to prioritise and deliver.

Key Accountabilities:

• Scoping/sizing of the opportunities - conduct necessary research required to put forward recommendations on priorities.
• Analyse current business processes and gather requirements for proposed change - collaborating with wider teams to create a comprehensive set of business requirements.
• Set up and run workshops, deep dive sessions and lead information gathering.
• Collaborate with SMEs to ensure requirements and designs reflect accurate process flows and proposed changes are fit-for-purpose.
• Convert complex ideas into concise documentation/presentations and robust business cases to engage key stakeholders and obtain approval to proceed.
• Support the design and development of the initiative solution.
• Create reports to measure our deliverables and report progress.

What we are looking for:

• Experience of change and transformation is desired.
• Excellent communication (verbal & written) and organisation skills.
• Confident in leading meetings and communicating with key stakeholders.
• Project Delivery exposure.
• Experience putting together business cases and collecting information from different functions, asking critical questions, and developing benefits and cost structures.

Base Location: Hybrid - Walnut Court - SN2 8BN

Hours: Monday - Friday, 36 hours per week

What’s in it for you!

• A role that gives you ownership, creativity, and the chance to make a real difference.
• A supportive team that thrives on challenge and innovation.
• Competitive salary of £54,000 and up to £59,000 per annum depending on skills and experience.
• 26 days holiday per year, increasing to 30 days with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.