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- Tasks: Plan and manage customer journeys, ensuring timely resolutions and excellent service.
- Company: Join Thames Water, a leader in the water industry with a commitment to innovation.
- Benefits: Starting salary of £35,000, car allowance, and opportunities for professional growth.
- Why this job: Make a real difference in customer service while working in a dynamic environment.
- Qualifications: Strong planning skills and ability to work collaboratively with contractors.
- Other info: Enjoy a flexible work pattern and travel across London for diverse experiences.
The predicted salary is between 35000 - 49000 £ per year.
We have an exciting opportunity at Thames Water to join us as a Field Planning Specialist. This role will specifically look at effective field planning and enabling of the various stages to completion of incoming new customer cases, and develop plans and work very closely with our contractors to ensure that the right equipment, people and resources are in place to ensure excellent customer service in a timely manner.
What you'll be doing as a Field Planning Specialist:
- Responsible for developing and planning the 'customer journey' from the time an issue has been identified through to resolution.
- Identifying job requirements such as permits, equipment, traffic management and time of day restrictions.
- Work with the contractors to ensure that these are all adequately in place to deliver operational performance and customer service targets.
- Develop and implement continuous improvements to optimise operational performance and customer service.
- Build and maintain relationships with key stakeholders.
- Responsible for working in compliance with Company procedures, including BOP, Health & Safety, and Street works legislation.
- Take full ownership and resolve customer complaints relating to the relevant geographical area.
Base location: Beckton - IG110AD; however, you will have the ability to work and travel to various sites in the London catchment area.
Working Pattern: 36 hours per week (Mon – Fri), plus the inclusion onto an out-of-hours rota for which you will receive additional compensation.
Field Planning Specialist employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Planning Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your answers to show how your skills align with their needs, especially in field planning and customer service. Practice common interview questions to boost your confidence!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Planning Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Planning Specialist role. Highlight relevant experience and skills that match the job description, like planning and customer service. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed projects or improved customer journeys in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. We love candidates who can think on their feet and come up with effective solutions, especially when it comes to customer complaints and operational challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Thames Water
✨Know the Customer Journey
Familiarise yourself with the concept of the 'customer journey' as it relates to field planning. Be ready to discuss how you would identify job requirements and ensure a smooth process from issue identification to resolution.
✨Showcase Your Planning Skills
Prepare examples of your previous experience in developing plans and working with contractors. Highlight any specific tools or methodologies you've used to optimise operational performance and customer service.
✨Understand Compliance and Safety
Brush up on relevant compliance procedures, including Health & Safety regulations and street works legislation. Be prepared to discuss how you ensure adherence to these standards in your work.
✨Build Relationships
Think about how you’ve built and maintained relationships with stakeholders in the past. Be ready to share specific examples that demonstrate your communication skills and ability to collaborate effectively.