Field Operations Specialist

We currently recruiting for a Field Operations Specialist to join our Waste Water Networks Operations team.

This is a key operational role that will lead field investigations regarding complex operational problems on our wastewater network, identifying solutions to improve efficiency and customer satisfaction. You will also be responsible for ensuring that contractors are working safely and in compliance with business Health and safety procedures.

This role will have a particular emphasis on ensuring that our customers and stakeholders have the right resolution to any network activity in a timely fashion so customer and stakeholder management will be key.

The Northwest London team will be exploring how the technical skill sets of our teams within the catchment can be utilised in the best way, blending our people, our data and our technology to deliver for our communities and the environment.

What you’ll be doing as a Field Operations Specialist:

• Lead complex and technical activities in the catchment.
• Delivering operational and customer performance through excellent liaison with our customers and key stakeholders such as the Local Authorities.
• Engage with contractors, customers, councils and wider stakeholders to help work get delivered in a timely manner with minimal disruption.
• Champion change through a passion for continuous improvement, promoting best practice ways of working and sharing local knowledge.
• Ensure our policies are adhered to by following; Stringent H&S standards, compliance with Regulatory requirements and delivering great customer service.
• Out of hours Co-ordinator, rota basis where you will provide out of hours telephone assistance and support for escalations.

Base location: North West London – Hammersmith (W6 9RS)

Working pattern or hours: Hybrid – 36 Hours per week (Mon-Fri), plus the inclusion onto an out of hours rota (1 in 8).

What you should bring to the role

To thrive in this role, the essential criteria you’ll need is :

• Significant relevant industry experience and understanding of the business.
• Excellent communication and problem‑solving skills.
• Excellent organisational skills.
• Previous experience in managing contractor relationships.
• Experience working within a regulated environment.
• Full clean UK driving licence is essential.
• Previous knowledge of Health and Safety.

Additional skills and experiences would be great to have

• Knowledge of the New Roads and Street Works Act would desirable.

What’s in it for you?

• Offering a starting salary of £40,000 per annum depending on skills and experience.
• Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Car Allowance is provided.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Wate r

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.