At a Glance
- Tasks: Resolve customer network issues and support water mains operations.
- Company: Leading water and wastewater company with a focus on customer service.
- Benefits: Salary up to £33,000, annual leave, paternity/maternity leave, and pension scheme.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a difference in the community while ensuring safety and compliance.
- Qualifications: Excellent customer service skills and a full UK driving licence; plumbing knowledge is a plus.
The predicted salary is between 33000 - 33000 € per year.
A leading water and wastewater company is seeking a Network Service Technician in Kidlington. The role involves resolving customer network issues, supporting water mains operation, and ensuring compliance with safety standards.
Candidates should possess:
- Excellent customer service skills
- A full UK driving licence
- Some plumbing knowledge (advantageous)
The position offers a salary of up to £33,000 and generous benefits including annual leave, paternity and maternity leave, and a pension scheme.
Field Network Service Technician – Customer-Focused employer: Thames Water
As a leading water and wastewater company, we pride ourselves on fostering a supportive and inclusive work culture in Kidlington, where our employees are empowered to grow and develop their skills. With competitive salaries, generous benefits including annual leave and a robust pension scheme, we ensure that our team members feel valued and motivated to deliver exceptional customer service while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Field Network Service Technician – Customer-Focused
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you show up for an interview, drop in some knowledge about their work – it’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about resolving network issues for customers, think of examples from your past experiences where you’ve gone above and beyond to help someone out.
✨Tip Number 3
Don’t forget to highlight your driving skills! Having a full UK driving licence is key for this job, so make sure to mention it early on in your conversations. It shows you’re ready to hit the road!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Field Network Service Technician – Customer-Focused
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about being customer-focused, make sure to highlight your experience in dealing with customers. We want to see how you've gone above and beyond to resolve issues and keep clients happy!
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the job description. Mention your plumbing knowledge and any relevant experience that aligns with the responsibilities of the Network Service Technician role.
Keep It Clear and Concise:When writing your application, clarity is key. We appreciate straightforward language and a well-structured format. Make it easy for us to see why you’re the perfect fit for the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Make sure you brush up on your plumbing knowledge and understand the basics of network operations. Familiarise yourself with common customer issues in the water and wastewater sector, as this will show your potential employer that you're ready to tackle real-world problems.
✨Customer Service is Key
Since this role is customer-focused, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your commitment to customer satisfaction.
✨Safety First
Understand the safety standards relevant to the water and wastewater industry. Be ready to discuss how you prioritise safety in your work and any relevant training or certifications you have. This will show that you take compliance seriously and are a responsible candidate.
✨Be Ready to Drive
Since a full UK driving licence is required, be prepared to discuss your driving experience. If you have experience driving in various conditions or managing a vehicle for work purposes, share those stories. It’s a practical aspect of the job that shouldn’t be overlooked!
