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- Tasks: Lead a team of ER Advisors, ensuring top-notch support and guidance for managers.
- Company: Thames Water, a leading organisation committed to quality and employee support.
- Benefits: Competitive salary up to £52,000, 26 days annual leave, and a strong pension scheme.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference by coaching and guiding a dedicated team in a vital role.
- Qualifications: Strong ER advisory skills and experience in quality assurance are essential.
The predicted salary is between 52000 - 52000 £ per year.
Thames Water is seeking a Manager’s Advice Service Manager in Reading to lead a team of ER Advisors, ensuring high-quality support and guidance to managers.
Key responsibilities include:
- Overseeing case triage and allocation based on risk
- Maintaining service standards
- Coaching team members
The role offers a competitive salary of up to £52,000 per annum, with additional benefits like 26 days of annual leave and a robust pension scheme.
Candidates should possess strong ER advisory skills and experience in quality assurance.
ER Advice Service Manager: Lead, Quality & Insights employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Advice Service Manager: Lead, Quality & Insights
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thames Water on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to ER advisory skills. We should also think of examples from our past experiences that showcase our ability to lead and maintain high-quality support.
✨Tip Number 3
Showcase our coaching skills! During interviews, we can highlight how we've successfully guided team members in the past. This will demonstrate our capability to lead a team of ER Advisors effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Thames Water team.
We think you need these skills to ace ER Advice Service Manager: Lead, Quality & Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ER advisory skills and any relevant quality assurance experience to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your leadership style and how you can support the team!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and maintain high service standards. Numbers and examples can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Thames Water
✨Know Your ER Inside Out
Make sure you brush up on your Employment Relations (ER) knowledge. Understand the latest trends, legislation, and best practices in ER advisory services. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
Since the role involves coaching team members, prepare examples of how you've successfully mentored or guided others in the past. Think about specific situations where your coaching made a difference, and be ready to discuss these during the interview.
✨Demonstrate Quality Assurance Experience
Highlight your experience in quality assurance by discussing any relevant projects or initiatives you've led. Be prepared to explain how you maintain service standards and ensure high-quality support, as this is crucial for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and their expectations for the role. This shows that you're engaged and serious about contributing to their success.