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- Tasks: Lead projects to transform customer complaints and enhance service delivery.
- Company: A top UK water company dedicated to sustainability and customer satisfaction.
- Benefits: Competitive salary, flexible working, and a variety of perks.
- Why this job: Make a real difference for millions while driving positive change.
- Qualifications: Experience in project management and strong stakeholder engagement skills.
- Other info: Join a forward-thinking team with opportunities for growth.
The predicted salary is between 48000 - 72000 £ per year.
A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation. You will take ownership of initiatives and ensure that projects meet business needs through a customer-centred approach.
Responsibilities include:
- Stakeholder engagement
- Business analysis
- Prioritizing change initiatives
This role offers a competitive salary, flexible working arrangements, and a range of benefits, all while making a difference for millions of customers and contributing to a sustainable future.
Senior Delivery Manager - Complaints Transformation in England employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager - Complaints Transformation in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by understanding their customer-centred approach. Think of examples from your past experiences where you've successfully engaged stakeholders or led change initiatives. We want to see how you can make a difference!
✨Tip Number 3
Show your passion for sustainability! Since this role contributes to a sustainable future, be ready to discuss how your values align with theirs. It’s all about making that connection between your experience and their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Delivery Manager - Complaints Transformation in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Delivery Manager. Highlight your experience in complaints transformation and customer-centred projects, so we can see how you fit into our vision.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming complaints and how your skills align with our mission. Keep it engaging and personal.
Showcase Stakeholder Engagement Skills: Since stakeholder engagement is key for this role, be sure to include examples of how you've successfully managed relationships in past projects. We want to know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thames Water
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they contribute to the complaints transformation process. This will help you demonstrate your ability to engage effectively with them during the interview.
✨Showcase Your Customer-Centred Approach
Prepare examples that highlight your customer-centred approach in previous roles. Be ready to discuss how you've prioritised customer needs in project delivery and how this has positively impacted business outcomes.
✨Be Ready for Business Analysis Questions
Brush up on your business analysis skills and be prepared to answer questions related to identifying business needs and prioritising change initiatives. Use specific examples from your past experiences to illustrate your analytical thinking.
✨Emphasise Flexibility and Adaptability
Given the nature of complaints transformation, it's crucial to show that you're adaptable. Share instances where you've successfully navigated change or managed unexpected challenges in projects, highlighting your problem-solving skills.
