At a Glance
- Tasks: Test water samples and ensure quality for customers in a dynamic field role.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous leave, pension scheme, and health perks.
- Other info: Flexible working arrangements and opportunities for career growth.
- Why this job: Make a real difference in communities by safeguarding water quality.
- Qualifications: Driving experience, customer-facing skills, and attention to detail required.
The predicted salary is between 29349 - 29349 £ per year.
This is a fantastic opportunity to step right into the heart of our operation, representing Thames Water out in the field and playing a vital role in safeguarding the quality of our water. Every year, we carry out over 500,000 checks on samples taken from treatment centres, reservoirs, and across our network all to ensure the water reaching our customers' taps is clean, safe, and of the highest standard.
If you want a role where your work genuinely matters and your contribution is felt across entire communities, this is your chance to make a real difference.
What you'll be doing as a Customer Water Quality Officer:
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
Base Location: Woodford - E17 4AE
Working Hours: 38 hours a week 8am - 4pm on normal days, 8am - 5.15pm on a rostered day plus any call outs, 8am - 3.15pm at weekends plus any call outs.
What you should bring to the role:
- We need someone who's done a bit of driving and is confident in a medium-sized vehicle in busy areas with high volume of traffic.
- You will have customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
- You must have a clean manual driving licence.
- Good at planning your routes, are organised and happy to set up your day and work by yourself.
- It's a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
- Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.
What's in it for you?
- Competitive starting salary of £29,349 per annum.
- Use of a company van for business purposes.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Working at Thames Water: Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Why choose us?
We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Customer Water Quality Officer - Woodford, Greater London in East Ham employer: Thames Water
Thames Water is an exceptional employer, offering a unique opportunity to make a tangible impact on communities by ensuring the quality of water supplied to millions. With a competitive salary, generous benefits including a robust pension scheme and health support, and a commitment to employee growth and inclusivity, you will thrive in a dynamic work environment that values your contributions. Join us in Woodford, where every day presents new challenges and rewards, and be part of a team dedicated to building a sustainable future for our customers and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Water Quality Officer - Woodford, Greater London in East Ham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and water quality. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! During the interview, highlight your driving experience and any relevant technical knowledge. If you've got a knack for problem-solving or dealing with customers, make sure to share those stories. It’s all about showcasing what you bring to the table!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Water Quality Officer position!
We think you need these skills to ace Customer Water Quality Officer - Woodford, Greater London in East Ham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for water quality and customer service shine through. We want to see that you genuinely care about making a difference in the community!
Tailor Your CV:Make sure your CV highlights relevant experience, especially any customer-facing roles or driving experience. We love seeing how your background aligns with what we do at Thames Water.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role there.
How to prepare for a job interview at Thames Water
✨Know Your Water Quality Basics
Before the interview, brush up on the fundamentals of water quality and testing procedures. Familiarise yourself with common contaminants and the importance of clean water. This knowledge will show your genuine interest in the role and help you answer technical questions confidently.
✨Demonstrate Customer Service Skills
Since this role involves visiting customers' homes and businesses, be prepared to discuss your customer-facing experience. Think of examples where you've successfully resolved issues or provided excellent service. Highlighting your ability to communicate effectively will set you apart.
✨Plan Your Route
As a Customer Water Quality Officer, you'll need to manage your time and routes efficiently. During the interview, mention how you would plan your day and handle unexpected changes. This shows that you're organised and capable of working independently, which is crucial for the role.
✨Show Enthusiasm for Learning
If you're not already familiar with the water industry, express your eagerness to learn. Talk about how you enjoy acquiring new skills and knowledge. This attitude will resonate well with the interviewers, as they value candidates who are committed to personal and professional growth.
