Operations Integration Specialist in Dorking

We’re looking for an Operations Integration Specialist to join Thames Water on a permanent basis. In this role, you’ll ensure everything we deliver is ready for real-world operation by embedding operational requirements from the very start of the project lifecycle. Working closely with Capital Delivery teams while being embedded in Operations, you’ll bridge project delivery and operational excellence—driving compliance, resilience, efficiency, and performance. From day one, you’ll represent Operations to ensure solutions are practical, sustainable, and ready for day‑to‑day use.

What you’ll be doing as an Operations Integration Specialist:

• Working on behalf of Operations and managing expectations to solution delivery (ensuring maintenance requirements are considered as part of the core design – feedback & challenge).
• Be engaged at a local level and understand site performance and restrictions, flagging risk to delivery.
• Manage and facilitate meetings, workshops, and progress reviews.
• Manage site access requests.
• Support decisions around temporary arrangements, and understand critical information around temporary solutions.
• Monitor project from an operational perspective, liaise with all relevant parties, internal & external.
• Working with system planning, identifying gaps between investment plans and operational requirements.
• Working closely with Operational site teams to encourage synergies to deliver project success.
• The role holder is expected to be present on site as required to ensure ownership of related activity and reduce the impact on front‑line teams.

Base location: Travelling between sites - Crawley (STW), Dorking (STW) - Earlswood (STW)

Working pattern: Hybrid – 36 hours per week (Mon‑Fri)

What should you bring to the role? To thrive in this role, the essential criteria you’ll need are:

• Ability to demonstrate delivery of projects to meet commercial/technical and Operational objectives, as well as system optimisation.
• Excellent communication and strong interpersonal skills are essential alongside the ability to manage and influence multiple high‑level and external stakeholders whilst delivering to tight deadlines.
• Knowledge & understanding of catchment and area implications to site performance to feed decision making on solution implementation.
• Awareness of legislative frameworks relating to future requirements that may impact delivery.
• Self‑starting, resilient and tenacious whilst managing multiple priorities under pressure.
• Good knowledge of H&S systems, processes, and procedures.
• Full UK Driving License Required.

Additional skills and experiences would be great to have/bring:

• Previous experience of working in an Engineering solutions environment is desirable.
• A degree in a relevant field or equivalent is desirable, and/or experience within the water or a similar utilities industry.

What’s in it for you?

• Offering a salary from £47,010 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Company Car Allowance (subject to criteria).
• Pension: Maximum of 12% = 2x employee contribution.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.