At a Glance
- Tasks: Test water samples and ensure quality for customers across various sites.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous leave, pension scheme, and health perks.
- Other info: Dynamic role with opportunities for learning and career growth.
- Why this job: Make a real difference in communities by safeguarding water quality.
- Qualifications: Driving experience, customer-facing skills, and attention to detail required.
The predicted salary is between 29349 - 29349 £ per year.
This is a fantastic opportunity to step right into the heart of our operation, representing Thames Water out in the field and playing a vital role in safeguarding the quality of our water. Every year, we carry out over 500,000 checks on samples taken from treatment centres, reservoirs, and across our network all to ensure the water reaching our customers' taps is clean, safe, and of the highest standard.
If you want a role where your work genuinely matters and your contribution is felt across entire communities, this is your chance to make a real difference.
What you'll be doing as a Customer Water Quality Officer:
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
Base Location: Woodford - E17 4AE
Working Hours: 38 hours a week 8am - 4pm on normal days, 8am - 5.15pm on a rostered day plus any call outs, 8am - 3.15pm at weekends plus any call outs.
What you should bring to the role:
- We need someone who’s done a bit of driving and is confident in a medium-sized vehicle in busy areas with high volume of traffic.
- You will have customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
- You must have a clean manual driving licence.
- Good at planning your routes, are organised and happy to set up your day and work by yourself.
- It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
- Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.
What’s in it for you?
- Competitive starting salary of £29,349 per annum.
- Use of a company van for business purposes.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Working at Thames Water: Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Why choose us?
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Customer Water Quality Officer - Woodford, Greater London in Dalston employer: Thames Water
Thames Water is an exceptional employer, offering a unique opportunity to make a tangible impact on communities by ensuring the quality of water supplied to millions. With a competitive salary, generous benefits including a robust pension scheme and health support, and a commitment to employee growth and inclusivity, you will thrive in a dynamic work environment that values your contributions. Join us in Woodford, where every day presents a chance to learn, grow, and help build a sustainable future for our customers and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Water Quality Officer - Woodford, Greater London in Dalston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and water quality. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! During the interview, highlight your driving experience and any customer-facing roles you've had. Talk about how you manage your time and plan your routes effectively. This is key for the Customer Water Quality Officer role!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few questions ready about the role or the company culture. It shows you're engaged and helps you figure out if Thames Water is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Water Quality Officer - Woodford, Greater London in Dalston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for water quality and customer service shine through. We want to see that you genuinely care about making a difference in the community!
Tailor Your CV:Make sure your CV highlights relevant experience, especially any customer-facing roles or driving experience. We love seeing how your background aligns with what we do at Thames Water.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Water Quality Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands and helps us get to know you better.
How to prepare for a job interview at Thames Water
✨Know Your Water Quality Basics
Before the interview, brush up on the fundamentals of water quality and the importance of testing. Familiarise yourself with common contaminants and the procedures for ensuring safe drinking water. This knowledge will show your genuine interest in the role and help you answer technical questions confidently.
✨Demonstrate Customer Service Skills
Since this role involves interacting with customers, be prepared to discuss your previous customer-facing experiences. Think of examples where you've resolved issues or provided excellent service. Highlighting your ability to communicate effectively and handle complaints will set you apart.
✨Plan Your Route
As a Customer Water Quality Officer, you'll be on the move a lot. Show that you're organised by discussing how you would plan your daily routes efficiently. Mention any tools or apps you use for navigation and time management, as this will demonstrate your proactive approach to the job.
✨Show Attention to Detail
This role requires meticulous record-keeping and adherence to procedures. Prepare to give examples of how you've maintained accuracy in past roles, whether in data entry or following protocols. Emphasising your attention to detail will reassure the interviewers that you can handle the technical aspects of the job.
