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- Tasks: Be the go-to person for resolving customer complaints and managing your own caseload.
- Company: Join Thames Water, a leading company dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, 24 days holiday, and a pension scheme.
- Other info: This is a 12-month fixed-term contract with great career potential.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 26000 - 28500 £ per year.
Thames Water is looking for a Complaints Advisor in Reading. You'll be the first point of contact for written complaints, managing your own caseload, and supporting customers to resolution.
Key responsibilities include:
- Handling customer complaints
- Negotiating outcomes
- Working with internal teams
The role offers a salary between £26,000 to £28,500, along with benefits like 24 days of holiday and a pension scheme. This is a fixed-term contract for 12 months.
Complaints Resolution Specialist (12-Month FTC) employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Specialist (12-Month FTC)
✨Tip Number 1
Make sure you know the company inside out! Research Thames Water, their values, and how they handle customer complaints. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your negotiation skills! As a Complaints Resolution Specialist, you'll need to find common ground with customers. Role-play scenarios with friends or family to build your confidence in handling tough conversations.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Thames Water on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining the team at Thames Water.
We think you need these skills to ace Complaints Resolution Specialist (12-Month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Complaints Resolution Specialist role. Highlight your experience in handling customer complaints and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be the first point of contact for written complaints, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Highlight Problem-Solving Abilities: In this role, you'll need to negotiate outcomes and work towards resolutions. Share examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. We love seeing how you tackle challenges!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Water
✨Know the Company Inside Out
Before your interview, make sure you research Thames Water thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Scenarios
As a Complaints Resolution Specialist, you'll need to handle various customer complaints. Think of specific examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Negotiation Skills
Negotiating outcomes is a key part of this role. Be ready to discuss how you've navigated difficult conversations in the past. Highlight your ability to empathise with customers while still achieving a positive resolution.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you're proactive and genuinely interested in contributing to the team.