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- Tasks: Lead incident management and enhance collaboration services for a leading water company.
- Company: Join a top UK water company focused on operational excellence.
- Benefits: Earn up to £65,000 with attractive benefits and career growth.
- Why this job: Make a real difference in service management and drive continuous improvements.
- Qualifications: ITIL certification and experience in IT service management required.
- Other info: Dynamic role with opportunities to lead and innovate.
The predicted salary is between 39000 - 65000 £ per year.
A leading water company in the UK is seeking a Collaboration Service Lead to ensure operational health and management of collaboration services. The role involves leading incident management, supporting teams, and driving continuous improvements.
Ideal candidates should possess ITIL certification and experience in IT service management within end-user technology environments.
Competitive salary up to £65,000 per annum and attractive benefits are offered.
Collaboration Services Lead — Incident & ITSM Champion employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collaboration Services Lead — Incident & ITSM Champion
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collaboration Services Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and incident management strategies. We recommend practising common interview questions related to IT service management so you can showcase your expertise confidently.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Check out our website for roles that match your skills, especially in end-user technology environments, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Collaboration Services Lead — Incident & ITSM Champion
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management and incident management. We want to see how your skills align with the role of Collaboration Services Lead, so don’t be shy about showcasing your ITIL certification and relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about collaboration services and how you can drive continuous improvements. We love seeing candidates who can connect their personal experiences to our mission.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can lead incident management effectively, so share specific instances where you’ve made a positive impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thames Water
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles and practices. Be ready to discuss how you've applied these in previous roles, especially in incident management and service improvement. This will show that you’re not just certified but also experienced.
✨Showcase Your Collaboration Skills
Since the role focuses on collaboration services, prepare examples of how you've successfully led teams or projects. Highlight any specific tools or methodologies you've used to enhance teamwork and communication, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or challenges in IT service management. Think through potential scenarios and outline your thought process for resolving issues effectively. This demonstrates your problem-solving skills and readiness for the role.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Understanding their approach to collaboration and continuous improvement can help you tailor your responses and show that you’re a good fit for their team.
