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- Tasks: Own and resolve customer cases, ensuring a top-notch experience.
- Company: Join Thames Water, a company dedicated to making a difference.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Other info: Dynamic role with varied tasks and a collaborative environment.
- Why this job: Make a real impact on customer experiences every day.
- Qualifications: Passion for customer service and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Ready to make a real difference for customers when it matters most? Thames Water is looking for passionate Case Management Advisors to join our fast‑paced Case Management Team. Whether you’re resolving complex customer cases end‑to‑end or working proactively behind the scenes to prevent issues before they happen, this role puts you right at the heart of our customer experience.
As a Case Management Advisor, you’ll take ownership of customer cases from start to finish, ensuring every query is progressed, investigated and resolved with the customer at the heart of everything you do. You’ll manage a varied and fast‑moving workload, handling incoming work while progressing ongoing investigations. This will involve working closely with colleagues across the business to gather information, resolve issues and deliver the right outcomes for our customers.
Your day‑to‑day responsibilities will include:
- Owning and managing customer cases through to resolution.
- Liaising with other departments to obtain additional details and insight.
- Making outbound calls and responding to inbound customer enquiries.
- Communicating clearly with customers via phone, email and letter.
- Supporting the Revenue and Complaints teams during busy periods.
This is a role with real variety; no two days are the same. You’ll play a vital part in supporting our wider business while delivering a service you can be proud of. We’re passionate about what we do, and providing a great experience for our customers truly matters to us.
You’ll be passionate about delivering great outcomes for customers and motivated to learn new skills, with a positive, can‑do attitude and a drive to get things right the first time. You’ll care about every step of the customer journey and take pride in seeing cases through to completion.
Case Management Advisor employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thames Water on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to case management. Think about how you’d handle specific customer scenarios and be ready to share your experiences. We want to see that passion for customer service shine through!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a Case Management Advisor, you'll be the voice of the company, so let your personality come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Thames Water.
We think you need these skills to ace Case Management Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about delivering great outcomes and are motivated to make a difference.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Case Management Advisor role. We love seeing how your background aligns with what we do at Thames Water!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate applications that are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Water
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Management Advisor. Familiarise yourself with the key tasks like managing customer cases and liaising with other departments. This will help you demonstrate your enthusiasm and readiness to take ownership of customer queries.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and colleagues, be prepared to discuss your experience in this area. Think of examples where you've effectively resolved issues or communicated complex information clearly. Practising these scenarios can really help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
The ability to resolve complex customer cases is crucial. Prepare to share specific examples of how you've tackled challenges in the past. Highlight your proactive approach to preventing issues and how you’ve successfully navigated difficult situations to achieve positive outcomes for customers.
✨Emphasise Your Passion for Customer Service
Thames Water values a genuine passion for delivering great customer experiences. Be ready to express why you care about customer service and how it drives your work. Share stories that illustrate your commitment to putting customers at the heart of everything you do, as this aligns perfectly with their ethos.