At a Glance
- Tasks: Test water samples and ensure top-notch quality for our customers.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous leave, pension scheme, and health perks.
- Other info: Dynamic role with opportunities for learning and career growth.
- Why this job: Make a real difference in people's lives while protecting our planet's water.
- Qualifications: Driving experience, customer-facing skills, and attention to detail required.
The predicted salary is between 29349 - 29349 £ per year.
This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.
What you'll be doing as a Customer Water Quality Officer:
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment, ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
- Your base location will be in West London either at our depot in Hammersmith or Walton.
- Standard working hours are 7:30am to 3:30pm Monday to Friday.
- When needed you will be on a standby rota for which you receive an additional payment. This would be up to 2 weekends in every 7 weeks, and would include evenings and weekends.
What you should bring to the role:
- We need someone who's done a bit of driving and is confident in a medium size vehicle in busy areas with high volume of traffic.
- You will have customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
- You must have a clean manual driving licence.
- Good at planning your routes, are organised and happy to set up your day and work by yourself.
- It's a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
- Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.
What's in it for you?
- Competitive starting salary of £29,349 per annum.
- Use of a company van for business purposes.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Working at Thames Water:
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Why choose us?
We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Water Quality Technician - Hammersmith, Greater London in Bayswater employer: Thames Water
Thames Water is an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise employee wellbeing and career growth. With a vibrant work culture that values diversity and inclusion, employees enjoy meaningful opportunities to make a difference in the community while working in a supportive environment. Located in Hammersmith, Greater London, this role provides the chance to engage with customers directly, ensuring high-quality water services while being part of a dedicated team committed to sustainability and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Water Quality Technician - Hammersmith, Greater London in Bayswater
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Water Quality Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role involves interacting with customers, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to communicate clearly and effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Water Quality Technician - Hammersmith, Greater London in Bayswater
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your experiences and what makes you tick. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Water Quality Technician role. Highlight any relevant experience you have, especially in customer-facing roles or driving in busy areas. We love seeing how your skills match up with what we’re looking for!
Be Detail-Oriented:Since this is a technical role, pay attention to detail in your application. Double-check for any typos or errors, and ensure you follow any specific instructions in the job description. This shows us you can follow procedures, which is super important for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Thames Water
✨Know Your Water Quality Basics
Before the interview, brush up on the fundamentals of water quality testing and the importance of clean drinking water. Familiarise yourself with common contaminants and testing methods, as this will show your genuine interest in the role and the industry.
✨Demonstrate Customer Service Skills
Since this role involves interacting with customers, prepare examples of your previous customer-facing experiences. Think about how you handled difficult situations or complaints, and be ready to discuss how you can maintain a friendly and professional demeanour while representing Thames Water.
✨Plan Your Route
As driving is a key part of the job, practice discussing how you would plan your daily routes efficiently. Mention any tools or apps you use for navigation and how you ensure timely arrivals at various sites, showcasing your organisational skills.
✨Show Attention to Detail
This role requires meticulous record-keeping and adherence to procedures. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing past experiences where attention to detail made a significant difference in outcomes.
