At a Glance
- Tasks: Maintain and resolve issues in our clean water network while providing excellent customer service.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Starting salary of £29,000, generous leave, pension scheme, and health benefits.
- Other info: Dynamic role with flexible working arrangements and opportunities for career growth.
- Why this job: Make a real difference in people's lives while protecting our planet's water resources.
- Qualifications: Full UK driving licence and strong customer service skills required.
The predicted salary is between 29000 - 29000 £ per year.
Join Thames Water as a Network Service Technician, where you'll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the North London area. This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance. You'll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.
Base Location: Ashford Common - TW15 1RU but you will cover the whole of the North London area when on shift
Working Pattern: 38 hours (1 in 8 weeks late shifts and 1 in 8 weeks standby rota)
Salary: Offering a starting salary from £29,000 per annum, depending on skills and experience.
Requirements:
- A clean UK driving license and be happy to drive between jobs.
What will you be doing as a Network Service Technician:
- Operate and isolate water mains for planned or emergency works.
- Own and resolve customer queries and complaints.
- Support project work and leakage detection activities.
- Investigate and resolve network performance issues.
- Ensure compliance with health & safety and water quality standards.
To thrive in this role, the essential criteria you'll need are:
- Full UK driving licence (essential).
- Strong customer service experience in a dynamic environment.
- Plumbing, water mains, or leakage experience (advantageous).
- IT literacy and good time management.
- Positive attitude and a can-do approach.
What's in it for you?
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan is directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way.
We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.
Network Service Technician - Ashford, Surrey employer: Thames Water
Thames Water is an exceptional employer, offering a unique opportunity for Network Service Technicians to make a meaningful impact in the community while enjoying a supportive and inclusive work culture. With competitive salaries starting at £29,000, generous annual leave, and a comprehensive benefits package including enhanced maternity and paternity leave, employees are encouraged to grow and thrive in their careers. Located in Ashford, Surrey, this role provides the chance to work in a dynamic environment where every day presents new challenges and opportunities to contribute to the vital water services that millions rely on.
StudySmarter Expert Advice🤫
We think this is how you could land Network Service Technician - Ashford, Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Network Service Technician, you'll be the face of Thames Water. Think of examples from your past experiences where you've successfully resolved customer issues or handled complaints. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your problem-solving skills! This role involves technical challenges, so be prepared to discuss how you've tackled similar issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to track your progress. Plus, you’ll get all the latest updates about your application status!
We think you need these skills to ace Network Service Technician - Ashford, Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Network Service Technician role. Highlight your customer service experience and any relevant technical skills, like plumbing or leakage detection, to show us you're the right fit!
Show Off Your Driving Skills:Since a clean UK driving licence is essential, don’t forget to mention it prominently in your application. We want to know you’re ready to hit the road and tackle those field-based challenges!
Be Yourself:Let your personality shine through! We’re looking for someone with a positive attitude and a can-do approach, so don’t be afraid to share examples of how you've tackled challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to see what you bring to the Thames Water family!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to plumbing, water mains, and leakage detection. Familiarise yourself with common issues that arise in the clean water network, as well as the tools and techniques used to resolve them. This will show that you're not just a people person but also technically savvy.
✨Customer Service is Key
Since you'll be the face of Thames Water, it's crucial to demonstrate your strong customer service skills. Prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your ability to stay calm under pressure and how you can turn a negative situation into a positive one.
✨Show Your Problem-Solving Skills
Think of specific instances where you've had to troubleshoot or solve problems in a dynamic environment. Be ready to discuss how you approach challenges, especially those related to network performance issues. This will help interviewers see your analytical side and your can-do attitude.
✨Be Ready to Drive
Since a clean UK driving licence is essential for this role, be prepared to discuss your driving experience. If you have any stories about navigating between jobs or managing your time effectively while on the road, share those! It shows you're ready for the field-based nature of the job.
