At a Glance
- Tasks: Investigate customer complaints and drive data-driven improvements.
- Company: Thames Water is the UK's largest water and wastewater company, serving over 16 million customers.
- Benefits: Enjoy a salary up to £43,000, 26-30 days annual leave, and generous parental leave.
- Other info: Flexible working arrangements and fast-tracked career opportunities await you.
- Why this job: Make a real impact on customer satisfaction while developing your skills in a supportive environment.
- Qualifications: Experience in data analysis and root cause analysis; strong communication skills required.
The predicted salary is between 34500 - 51000 £ per year.
What you’ll be doing as an Analyst
- Create, upkeep and present reports that demonstrate compliance with legal requirements, including reports and requests from government agencies such as DWI or DEFRA.
- Own system health, working with large data sets from multiple sources to identify trends and drive system compliance.
- Design and create dashboards to present key information in an easy‑to‑understand format.
- Provide input into ESS contractor performance meetings and reports, using data insights to improve utilisation of third‑party services.
- Support continuous improvement activity, using data insights to identify opportunities for operational and process improvements.
- Collaborate with the Security Systems Lead to oversee maintenance requests and faults, ensuring the functionality of the AMC is maintained.
- Support the AMC upgrade project to ensure successful delivery of ESS systems.
- Develop key relationships with internal and external stakeholders, using data analysis to inform the strategic development of IT systems and security equipment.
- Deliver agreed security KPIs and adhere to agreed SLAs.
Location – Kemble Court, Reading
What you should bring to the role
- A degree or equivalent within an analytical field (e.g. Science, Maths, Geographical disciplines) or substantial work experience in a similar role.
- Full driver’s licence.
- Subject to national security clearance when in post (NSV to CTC).
- Data, analytical and insight experience with strong numeracy and analysis skills.
- Experience in a related discipline (e.g. Business or Data Analyst) and a willingness to develop into a security role.
- Experience in developing and writing reports, with good written communication skills.
- Strong negotiation and people influencing skills. Ability to communicate at all levels, present to an audience and build strong relationships.
- Proficiency with Microsoft Office (Excel, PowerPoint, Word).
- Experience with data analytical tools such as Excel, PowerQuery, SQL and PowerBI.
What’s in it for you?
- Offering between £40,000 to £48,000 per annum, depending on experience and skills.
- 26 days holiday per year, increasing to 30 days with length of service (plus bank holidays).
- Contributory pension – Defined Contribution – Maximum of 12% – 2x employee contribution.
- Personal medical assessments – open to all once a year.
- Performance‑related pay plan directly linked to company performance measures and targets.
- A wider benefits scheme, including our benefits hub, is packed with offers and information to save you money and support your well‑being.
We’re the UK’s largest water and wastewater company, with more than 16 million customers. Our mission is to provide reliable water services and protect the environment.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know – we’re here to help and support.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Analyst in Reading employer: Thames Water
Thames Water is an exceptional employer, offering a dynamic and inclusive work environment where your contributions directly impact the lives of millions. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including generous leave policies and ongoing development opportunities, you will thrive in a culture that values innovation and collaboration. Join us in our mission to create a sustainable future while enjoying a rewarding career that makes a real difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst in Reading
✨Tip Number 1
Familiarise yourself with root cause analysis methodologies. Understanding these techniques will not only help you in the interview but also demonstrate your proactive approach to problem-solving, which is crucial for the Analyst role.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Excel and Power BI. Being able to showcase your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've used data to drive improvements in customer experience. Having specific instances ready to share will highlight your customer-focused mindset and ability to turn insights into action.
✨Tip Number 4
Network with current or former employees of Thames Water if possible. Gaining insights about the company culture and expectations can give you an edge in understanding what they value in an Analyst.
We think you need these skills to ace Analyst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in data analysis and root cause analysis. Use specific examples that demonstrate your skills in identifying trends and improving customer experiences.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer satisfaction and continuous improvement. Mention how your proactive problem-solving approach aligns with Thames Water's goals and values.
Showcase Your Communication Skills:Since the role requires clear communication, provide examples in your application of how you've effectively collaborated with teams or presented findings to stakeholders in the past.
Highlight Relevant Tools Proficiency:Mention your proficiency with data tools like Excel and Power BI in your application. If you have experience creating dashboards or visualisations, be sure to include that as well.
How to prepare for a job interview at Thames Water
✨Understand Root Cause Analysis
Familiarise yourself with root cause analysis methodologies before the interview. Be prepared to discuss how you've used these techniques in past roles to identify and solve underlying issues, especially in relation to customer complaints.
✨Showcase Data Analysis Skills
Highlight your experience with data analysis tools like Excel and Power BI. Bring examples of how you've turned data insights into actionable recommendations, particularly in improving customer experiences.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. Be ready to explain complex data findings in a way that is easily understandable for diverse teams and stakeholders.
✨Demonstrate a Customer-Focused Mindset
Emphasise your passion for enhancing customer satisfaction. Prepare to discuss specific instances where you advocated for the customer perspective in problem-solving and decision-making processes.
