Job title: Customer Experience Trainer Ref: 45489 Division: People Location: Hybrid – Reading/Swindon (travelling to Kemble Court – RG2 6AD and Walnut Court – SN2 8BN) Contract type: Permanent, Full/Part‑time, Full‑time Salary: Competitive salary up to £50,000 per annum, depending on experience Job grade: B Closing date: 26/06/2026 What you’ll be doing as a Customer Experience Trainer * Work as part of a Training team to deliver best‑in‑class learning and development solutions to our colleagues, including both technical and soft skills. * Support the design of learning content to deliver inductions, bridge skill gaps and develop talent. * Deliver learning using a range of techniques including structured classroom delivery, facilitation, coaching, mentoring, video, audio, and online tools. * Provide constructive, timely feedback to improve performance, including behaviours. * Have experience working within a customer‑led environment with constantly changing priorities. * Strong knowledge of Learning and Development principles and practices. * Excellent communicator with a passion to share your knowledge with others. * Support and steer the design and development of learning content to deliver inductions, bridge skill gaps and develop talent. * Develop great working partnerships with other support areas, planning and quality to deliver fit‑for‑purpose solutions that drive performance improvement. * Manage the skills development and performance of new agents during induction and up‑skilling of existing staff, working effectively in partnership with Team Managers. Base Location Hybrid – Reading /Swindon with travel required. Working Pattern or hours 36 hours per week. What you should bring to the role * Good knowledge of Learning & Development within a customer‑led environment and understanding the importance of Learner Experience. * Ability to provide constructive, timely feedback to improve performance, including behaviours. * Experience of working with constantly changing priorities and flexibility to meet the needs of the business and learners. * Excellent communication skills with a passion to share knowledge with others. What’s in it for you? * Competitive salary up to £50,000 per annum, depending on experience. * Annual Leave – 26 days holiday per year, increasing to 28 days with length of service (plus bank holidays). * Performance‑related pay plan directly linked to company performance measures and targets. * Generous Pension Scheme through AON. * Access to a range of benefits to support health, wellbeing and finances, including health assessments, physiotherapy, counselling, cycle‑to‑work scheme, shopping vouchers and life assurance. Inclusion Statement We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, just let us know. Disclaimer Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. J-18808-Ljbffr
