At a Glance
- Tasks: Test water samples and manage records while travelling to various sites.
- Company: Join a diverse team in a leading water quality organisation.
- Benefits: Competitive salary, company van, generous leave, and health benefits.
- Other info: Great opportunity to learn about the water industry in a supportive environment.
- Why this job: Make a real difference in water quality while gaining valuable experience.
- Qualifications: Driving experience, customer-facing skills, and attention to detail required.
The predicted salary is between 29349 - 29349 £ per year.
Location: Hammersmith (PS) - W6 9RS
Contract type: Permanent
Full/Part-time: Full-time
Hours: 38 hours a week
Salary: Competitive starting salary of £29,349 per annum
Job grade: A
Closing date: 02/06/2026
Responsibilities:
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Driving as part of the job would be highly desirable.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment, ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
Qualifications:
- We need someone who’s done a bit of driving and is confident in a medium size vehicle in busy areas with high volume of traffic.
- You will have customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
- You must have a clean manual driving licence.
- Good at planning your routes, are organised and happy to set up your day and work by yourself.
- It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
- Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.
Benefits:
- Use of a company van for business purposes.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
EEO Statement:
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
Customer Water Quality Officer employer: Thames Water Utilities
As a Customer Water Quality Officer based in Hammersmith, you will join a dynamic team dedicated to ensuring the highest standards of water quality for our customers. We offer a competitive salary, generous annual leave, and a supportive work culture that prioritises employee wellbeing and growth opportunities. With access to a company van and various health benefits, this role not only provides meaningful work but also fosters a sense of community and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Water Quality Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and water quality. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Water Quality Officer
Some tips for your application 🫡
Show Your Driving Skills:Since driving is a key part of the role, make sure to highlight your experience behind the wheel. Mention any relevant driving qualifications and your comfort level with navigating busy areas.
Customer-Facing Experience Matters:We love candidates who can connect with customers! Share examples of your previous customer service roles and how you handled different situations. This will show us you're ready to tackle the challenges of the job.
Attention to Detail is Key:This role involves testing water samples and managing records, so we need someone who’s meticulous. Give us examples of how you've demonstrated attention to detail in past jobs or projects.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Thames Water Utilities
✨Know Your Water Basics
Even if you’re not an expert in the water industry, it’s a good idea to brush up on some basic concepts. Familiarise yourself with common water quality issues and testing methods. This will show your enthusiasm for the role and help you engage in meaningful conversations during the interview.
✨Demonstrate Your Customer Skills
Since this role involves a lot of customer interaction, be ready to share examples of your previous customer-facing experiences. Think about times when you resolved issues or provided excellent service. This will highlight your ability to handle customer complaints effectively.
✨Plan Your Route
As driving is a key part of the job, consider discussing how you would plan your daily routes efficiently. Mention any tools or apps you use for navigation and how you ensure timely arrivals. This shows that you’re organised and proactive, which are essential traits for this position.
✨Show Off Your Attention to Detail
This role requires meticulous record-keeping and adherence to procedures. Prepare to discuss how you manage detailed tasks in your previous jobs. You could even bring examples of how you’ve maintained records or followed protocols to demonstrate your capability in this area.
