At a Glance
- Tasks: Resolve customer issues, manage emergencies, and oversee contractors in the Waste Water industry.
- Company: Thames Water, a leader in sustainable water management.
- Benefits: Salary up to £32,000, 24-28 days holiday, health services, and generous parental leave.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience or strong interest in Waste Water, excellent communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Crossness - Abbey Wood, South East London - SE2 9AQ
Ref 45278 Division Asset Operations
Meeting with customers and stakeholders, resolving issues or disputes over ownership. Providing technical expertise and raising the required repair or maintenance work to resolve the customer’s issue. Liaising closely with customer and stakeholder representatives. Working in accordance with Thames Water processes and procedures including operational standards, health and safety and street works legislation.
Attending reactive emergencies (e.g. sewer flooding/pollution), managing our customers and prioritizing work on site to mitigate and subsequently resolve the issue as quickly as possible. Completing ancillary inspections on a range of assets including manhole covers, balancing ponds, outfalls, vent pipes and pumped main air valves. Acting as a local network expert, sharing information regarding network, safety, health and environmental issues as well as high value repair works.
Working with the Asset Damage Investigator to collate evidence of 3rd party damage to our sewer networks, aiding with the subsequent recharges. Attending meetings with external stakeholders to discuss planned works and how best Thames Water can support these. Overseeing contractors to ensure they are adhering to company policies and procedures.
You will take personal ownership of customer concerns including customer visits, working closely with stakeholder liaisons, responding to queries and providing a scope of works to resolve issues, with the support of senior technical staff. You will ensure compliance with all relevant regulations and standards including safety, health and environmental legislation, supporting our contractors carrying out repair and maintenance of the sewerage network.
The successful post holder will act as a local network expert for a specific geographical area within the South London Waste region but will be expected to travel across the area. You will also be required to work on a six-week rotating pattern that includes working weekends (one weekend in six) and one week of 24hr standby.
What should you bring to the role?
Ideally you will either have proven experience in the Waste Water industry or be able to demonstrate at interview a strong interest in the industry, as the technical skills can be taught. Due to the fact you will be spending time dealing with contractors, customers and other stakeholders you need to have excellent communication / interpersonal skills. This role requires a proactive attitude with good problem-solving skills, a flexible approach to working and the ability to prioritize effectively in a reactive environment. The successful applicant should live within the geographical area in which you will be working or be willing to commute to that area for their allocated start time each day. You will require a Full UK Driving Licence.
What’s in it for you?
- Offering a salary up to £32,000 per annum depending on skills and experience + overtime and a van and a fuel card.
- 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
- WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
- Benefits on Tap, access to discounts, cashback and instant vouchers.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Ongoing performance development reviews to help you be your best and identify growth opportunities.
Waste Network Engineer employer: Thames Water Utilities Limited
Thames Water is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Waste Network Engineer in South East London, you will benefit from competitive salaries, generous holiday allowances, and access to comprehensive health services, all while working in a dynamic environment that values your contributions and fosters collaboration with stakeholders.
Contact Details:
Thames Water Utilities Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Waste Network Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the waste water industry, attend local events, and connect with professionals on LinkedIn. The more you engage, the better your chances of landing that Waste Network Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and communication skills. Be ready to discuss how you’d handle customer concerns and emergencies, as well as your approach to problem-solving in a reactive environment.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight your interest in the waste water industry and any relevant experience. A genuine passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show that you’re keen on the position. Plus, it’s a great way to reiterate your fit for the Waste Network Engineer role.
We think you need these skills to ace Waste Network Engineer
Some tips for your application 🫡
Show Your Passion for Waste Water:When you're writing your application, let us know why you're interested in the Waste Water industry. We love seeing candidates who are genuinely excited about making a difference in this field!
Highlight Your Communication Skills:Since you'll be dealing with customers and stakeholders, make sure to showcase your excellent communication and interpersonal skills. We want to see how you can effectively resolve issues and work collaboratively.
Be Proactive and Problem-Solving:In your application, give examples of how you've tackled challenges in the past. We appreciate a proactive attitude and strong problem-solving skills, so don't hold back on sharing your experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Waste Water Stuff
Make sure you brush up on your knowledge of the waste water industry. Familiarise yourself with Thames Water's processes and procedures, as well as any relevant health and safety regulations. Showing that you have a genuine interest in the field will definitely impress the interviewers.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully resolved disputes or communicated complex information effectively. This will demonstrate your interpersonal skills and ability to handle challenging situations.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that test your problem-solving abilities. Think of past experiences where you had to prioritise tasks in a reactive environment, especially during emergencies. Highlight how you managed to resolve issues quickly and efficiently, showcasing your proactive attitude.
✨Understand the Importance of Compliance
Familiarise yourself with the compliance standards relevant to the role, including safety and environmental legislation. Be prepared to discuss how you would ensure adherence to these regulations while overseeing contractors and managing repairs. This shows that you take responsibility seriously and understand the implications of non-compliance.
