Waste Control Room Compliance Manager

Job title Waste Control Room Compliance Manager Ref 41466 Division Asset Operations & Capital Delivery Location Hybrid - Kemble Court - RG2 6AD Contract type Permanent Full/Part-time Full-time Salary Competitive salary up between £48,000 - £55,000 per annum, depending on skills and experience Job grade B Closing date 10/07/2025

We’re seeking a proactive and detail-orientedWaste Control Room Compliance Manager to lead compliance efforts within our Waste System Operations team. This role offers the opportunity to drive continuous improvement, oversee internal and external audits, and ensure our operational processes align with regulatory and ISO standards. If you’re someone who thrives in a dynamic environment and enjoys working collaboratively to deliver meaningful outcomes, this could be the ideal next step in your career.

What you’ll be doing as a Waste Control Room Compliance Manager

As a key member of the Waste System Operations Team, you’ll lead the charge in improving compliance, managing audits, and maintaining ISO standards. You’ll also support pollution triage, training, and lead a team of 3 Waste Compliance team members.

• Drive improved process and pollution compliance across the Waste System Operations Team
• Lead the facilitation of external and internal audits, ensuring that all recommended actions are effectively understood and completed in a timely manner
• Own and drive the required standards and audit process for ISO accreditation
• Act as lead member of the Waste System Operations Team
• Work with the Operational Contact Centre and other key colleagues to improve the effectiveness of our Pollution Triage
• Act as subject matter expert for Self-Reporting implementation and provide timely and effective analysis
• Review and work with L&D to improve training material and competency assessments across Waste System Operations
• This position is based at Kemble Court, RG2 6AD. This role is mostly based on site; however, some hybrid working is available

What you should bring to the role

We’re looking for someone who is not only technically capable but also a strong communicator and motivator. You’ll need to be analytical, organised, and confident in engaging with stakeholders at all levels.

• Degree or ONC/HNC (or equivalent) in a relevant technical field, with significant relevant work experience
• Experience in an operational business environment (ideally within the water/waste utilities industry)
• Strong initiative and ability to prioritise workload independently
• Comfortable working both independently and collaboratively
• Analytical mindset with the ability to interpret data and draw actionable conclusions
• Skilled in root cause analysis and implementing corrective/preventative actions
• Motivational leadership style with a passion for knowledge sharing and team development
• Excellent communication and stakeholder engagement skills
• Proficient in Microsoft Office and other relevant IT systems
• Understanding of change management methodologies
• Commitment to delivering exceptional customer service with a positive and flexible approach

What’s in it for you?

• Competitive salary up between £48,000 £55,000 per annum, depending on skills and experience
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan up to 10% of salary
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.