Transformation Business Partner - Waste Water

Job title Transformation Business Partner – Waste Water Ref 41396 Division Retail Location Hybrid – Clearwater Court – RG1 8DB Contract type Fixed term/Secondment Full/Part-time Full-time Salary Offering salary £58,000 to £75,000 per annum, depending on experience Job grade C Closing date 06/08/2025

This is a 6-month secondment opportunity.

These are fantastic opportunities to play a key role in delivering the transformation of Thames Water. Our ambitious business plan for the AMP8 (2025-2030) represents Thames Water’s biggest ever investment programme to benefit customers and the environment, requiring us to deliver strategies and initiatives to drive improved performance and operational efficiency, including a rapid scaling of our capital deployment capability and digital enablement, and together deliver a transformation of Thames Water.

Three Transformation Business Partner roles are available. Each role will focus on different aspects of our integrated Transformation Plan. Assigned business area(s) could include water or wastewater operational businesses or customer service.

To enable this level of ambition, we have put in place a Transformation Office, reporting into the Transformation & Retail Executive Director, which will provide overall strategic coordination and support to the line of business in the delivery of our integrated Transformation Plan, as well as acting as a second line of assurance.

What you will be doing as a Transformation Business Partner – Waste Water

• Interface with the line of business on delivery of functional strategy initiatives and/or critical performance metrics within the Transformation Plan, engaging as both a critical friend and second line of assurance.
• Be the stakeholder manager for the assigned business area(s), including management of escalations, unblocking issues to progress, managing requests for intervention support by the line of business, as well as being able to provide overall transparency on progress, issues and risks.
• Provide active support to Accountable Leads, teams and Accountable Owners to drive successful delivery, including bridging across teams to actively support and solve problems.
• Provide thought leadership, including constructive challenge and scrutiny, as a partner to the Accountable Owner, including planning and governance controls, the pace of delivery, or other issues.
• Create effective solutions in collaboration with the Line, leveraging discipline expertise.
• Identify, manage and broker resolutions for dependencies/ risks, while ensuring those which cannot be managed within the Line are escalated appropriately for resolution.
• Drive tracking of workstream progress and prepare materials for Transformation Monthly Business Reviews and Executive-level updates.

What you should bring to the role

• Highly motivated with the personal credibility and authority to own specific workstreams with the line of business, build relationships and trust with senior leaders in the business.
• Experience in delivering large-scale transformation, ideally with relevant domain knowledge and experience within the Water Industry.
• Skilled and experienced problem solver with complex judgement, an expert within a discipline, which is recognised and respected by the line of business and able to provide or enable solutions.
• Ability to balance stakeholder management and active problem-solving to work through issues while retaining the independence to constructively challenge where needed.
• Broad understanding of concepts and principles in multiple disciplines, with proven experience operating in a cross-functional environment, being a positive influence and working collaboratively to deliver outcomes and add value.
• Experience using complex judgment based on advanced analytical thought to develop and translate strategies and ideas into detailed approaches, business cases, plans and controls for assuring delivery.
• Credibility, authority and ability to negotiate internally and work with leaders across the company; experience in facilitation of senior attendee ideation, prioritisation, and general working workshops.
• Competent in MS Office, including Excel, PowerPoint, Word and collaboration tools such as Teams, SharePoint. Preferred experience with Power BI.
• Outcome-focused, operating with an ‘indispensable’ mindset in terms of supporting and enabling the line of business to be successful, takes ownership and delivers beyond role definition.
• Being proactive and willing/able to support teams in taking a ‘hands-on’ approach to driving progress and problem-solving.
• Skilled at building relationships and trust with the workstream teams, Accountable Leads and Accountable Owners, providing active support as well as constructive challenges.

What\’s in it for you?

This is an exciting time to join Thames Water as we continue to deliver on our turnaround plan, offering the opportunity to become part of our strategic journey.

• Offering a salary of £58,000 to £75,000 per annum, depending on experience.
• Annual Leave – 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Car Allowance – £5,800 per annum.
• Annual Bonus.
• Private Medical Health Care.
• Contributory pension – Defined Contribution – Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world\’s water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success. If you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advertisement earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.

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