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For Companies At a Glance
- Tasks: Support customers with empathetic communication and tailored solutions.
- Company: Leading water utility company committed to customer care.
- Benefits: Competitive salary, hybrid work, and various employee perks.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong problem-solving skills and a customer-focused mindset.
- Other info: Enjoy a supportive environment with opportunities for growth.
The predicted salary is between 26995 - 26995 £ per year.
A leading water utility company is seeking a Collections Support Agent in Swindon. This role focuses on supporting customers through empathetic communication, providing tailored solutions, and maintaining accurate records.
Ideal candidates will have strong problem-solving skills and a customer-focused mindset. The position offers a competitive salary of £26,995 per annum, with a hybrid working arrangement and various employee benefits.
Empathetic Collections Specialist — Hybrid Role & Training in Swindon employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Collections Specialist — Hybrid Role & Training in Swindon
✨Tip Number 1
When you’re prepping for that interview, think about how you can showcase your empathetic communication skills. We all know it’s not just about what you say, but how you say it. Practice responding to common customer scenarios with a focus on understanding and support.
✨Tip Number 2
Don’t underestimate the power of research! Dive into the company’s values and mission. We want to see how you align with their customer-focused mindset. Bring this knowledge into your conversations to show you’re genuinely interested in being part of their team.
✨Tip Number 3
Networking is key! Reach out to current or former employees on LinkedIn. We can learn a lot from their experiences and maybe even get some insider tips on the interview process. Plus, it shows you’re proactive and really keen on the role.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re all about making connections, so let’s get you in front of the right people for that Collections Support Agent role!
We think you need these skills to ace Empathetic Collections Specialist — Hybrid Role & Training in Swindon
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic communication skills. We want to see how you connect with customers and provide tailored solutions, so share specific examples from your past experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Collections Support Agent role. Remember, less is often more!
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention your problem-solving skills and customer-focused mindset to really stand out.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, you’ll get all the latest updates about the role directly from us!
How to prepare for a job interview at Thames Water Utilities Limited
✨Show Your Empathy
In this role, empathy is key. Make sure to prepare examples from your past experiences where you successfully handled customer concerns with understanding and care. This will demonstrate your ability to connect with customers on a personal level.
✨Know the Company
Research the water utility company thoroughly. Understand their values, mission, and the services they provide. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Problem-Solving Scenarios
Be ready to discuss specific problem-solving scenarios. Think of times when you faced challenges in customer service and how you resolved them. Highlight your thought process and the positive outcomes to showcase your skills.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
