At a Glance
- Tasks: Engage and inspire colleagues by designing and delivering top-notch training solutions.
- Company: Dynamic company focused on exceptional customer service and employee development.
- Benefits: Competitive salary, generous holiday, performance bonuses, and a strong pension scheme.
- Other info: Join a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by empowering others to deliver outstanding customer experiences.
- Qualifications: Experience in learning and development with excellent communication skills.
The predicted salary is between 50000 - 50000 £ per year.
This is an exciting opportunity to bring your passion and learning expertise to life by engaging, inspiring and developing colleagues across the business. You will play a key role in sharing knowledge in critical areas that underpin the delivery of excellent customer service. In this role, you will design and deliver high-quality learning solutions, ensuring our people are confident, capable and equipped to fulfil their role requirements. Your work will directly enable our teams to deliver outstanding service in a fast-paced contact centre environment.
Responsibilities
- Work as part of a Training team to deliver best-in-class learning and development solutions to our colleagues, including both technical and soft skills.
- Support the design of learning content to deliver inductions, bridge skill gaps and develop talent.
- Deliver learning using a range of techniques including structured classroom delivery, facilitation, coaching, mentoring, video, audio, and online tools.
- Provide constructive, timely feedback to improve performance, including behaviours.
- Have experience working within a customer-led environment with constantly changing priorities.
- Strong knowledge of learning and development principles and practices.
- Excellent communicator with a passion to share knowledge with others.
- Develop great working partnerships with other support areas, planning and quality to deliver fit-for-purpose solutions that drive performance improvement.
- Manage the skills development and performance of new agents during induction and up-skilling of existing staff, working effectively in partnership with Team Managers.
Qualifications & Skills
- Strong knowledge of learning and development within a customer-led environment and an understanding of the importance of learner experience.
- Ability to provide constructive, timely feedback to improve performance, including behaviours.
- Strong stakeholder management skills.
- Experience of working with constantly changing priorities and the flexibility to meet the needs of the business and learners.
- Excellent communication skills and a passion to share knowledge with others.
Benefits
- Competitive salary up to £50,000 per annum, depending on experience.
- Annual Leave – 26 days holiday per year (increasing to 28 with length of service), plus bank holidays.
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous pension scheme through AON.
- Access to a range of benefits to support health, wellbeing and finances.
Customer Experience Trainer in Swindon employer: Thames Water Utilities Limited
Join a dynamic and supportive work environment where your passion for learning and development can truly shine. As a Customer Experience Trainer, you will not only have the opportunity to shape the skills of our colleagues but also benefit from a competitive salary, generous annual leave, and a robust pension scheme. Our commitment to employee growth and well-being, combined with a culture that values collaboration and innovation, makes this an exceptional place to advance your career.
Contact Details:
Thames Water Utilities Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Trainer in Swindon
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Thames Water Utilities Limited looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Customer Experience Trainer at Thames Water Utilities Limited, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Customer Experience Trainer in Swindon
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Thames Water Utilities Limited, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Thames Water Utilities Limited and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Thames Water Utilities Limited
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Thames Water Utilities Limited might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Thames Water Utilities Limited.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
