At a Glance
- Tasks: Investigate and resolve customer complaints while keeping them updated throughout the process.
- Company: Thames Water, a leading water utility company focused on customer satisfaction.
- Benefits: Flexible contracts, competitive pay, and opportunities for career development.
- Other info: Join a supportive team with both permanent and fixed-term roles available.
- Why this job: Be the voice for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Thames Water is seeking a friendly and organised Complaints Advisor to support customers by investigating and resolving written complaints and enquiries, while keeping them updated throughout the process.
You will be the customer's main point of contact and work closely with teams across the business to help find the best possible outcomes.
Please note that both permanent and fixed-term contracts are available, including a 12-month fixed-term/secondment.
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Complaints Resolution Specialist in Swindon employer: Thames Water Utilities Limited
Thames Water Utilities Limited is an exceptional employer, offering a dynamic work environment in the Thames Valley region where you can make a real difference in public health. With a strong commitment to employee development, we provide comprehensive training and growth opportunities, alongside a supportive team culture that values collaboration and innovation. Our flexible shift patterns and focus on community impact make this role not only rewarding but also uniquely fulfilling.
Contact Details:
Thames Water Utilities Limited Recruitment Team
