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- Tasks: Lead a team to manage water supply interruptions and ensure customer service excellence.
- Company: Join Thames Water, the UK's largest water and wastewater company, serving over 16 million customers.
- Benefits: Enjoy a salary up to £48,000, flexible working, generous leave, and a great pension scheme.
- Why this job: Make a real impact daily while developing your career in a supportive and diverse environment.
- Qualifications: Leadership experience preferred; strong communication and decision-making skills are essential.
- Other info: Participate in a standby rota for incident management with additional compensation.
The predicted salary is between 40800 - 48000 £ per year.
Bourne End – SL8 5NT, Godalming – Guildford – GU7 1UP, Highworth – SN6 7NA, Kidlington – OX5 1QT, Reading – Fobney – RG2 0SF, Speen – Newbury – RG14 1RT
Job title Supply Interruptions Field Operations Manager Ref 41586 Division Asset Operations & Capital Delivery Location Bourne End – SL8 5NT, Godalming – Guildford – GU7 1UP, Highworth – SN6 7NA, Kidlington – OX5 1QT, Reading – Fobney – RG2 0SF, Speen – Newbury – RG14 1RT Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £48,000 per annum depending on skills and experience Job grade B Closing date 12/08/2025
Job Title: Supply Interruption Field Operations Manager
Location: Thames Valley Region (Office & Field Based)
Department: TV&HC Networks
Contract Type: Full-Time
Working Pattern: Mix of office and field work (approx. 60/40), with participation in out-of-hours standby rota (additional payment provided)
We are currently seeking an experienced and motivated Supply Interruption Field Operations Manager to join our high-performing TV&HC Networks team. This is a pivotal role responsible for leading a team of front-line Supply Interruption (SI) Coordinators to ensure 24/7 delivery of critical operational services to our customers.
This is an exciting and dynamic opportunity within the Water Networks business to lead from the front—every day brings a new challenge. You\’ll ensure your team operates safely and effectively, maintaining high standards of customer service and health & safety compliance. You’ll also work closely with internal and external stakeholders, including planning teams, key contractors, and regulatory partners.
What will you be doing as a Supply Interruptions Field Operations Manager
- Lead and motivate a front-line team of SI Coordinators to deliver outstanding operational performance.
- Act as the first responder to supply interruption (SI) incidents and water mains bursts, coordinating resources across NST, R&M, NMC, and customer reps.
- Take the lead on-site for water restoration efforts, making reactive decisions to restore supply efficiently and safely.
- Optimise and manage alternative water supply methods such as mobile PRVs, network and tanker infusions.
- Ensure 24/7 readiness and availability of critical SI tools and equipment.
- Provide expert knowledge of local networks, supporting field teams with risk assessments, isolation, and rezoning strategies.
- Become a local SI subject matter expert and coach, mentoring field teams on best practices during SI incidents.
- Accurately document SI data, lead post-incident reviews, and drive continuous improvement based on learnings.
- Participate in a standby rota, supporting incident management out-of-hours (additional compensation provided).
What should you bring to the role:
- Proven leadership experience, ideally managing a front-line operational team. (preferred but not essential)
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Strong decision-making skills under pressure, with a willingness to take calculated risks for customer benefit.
- Ability to build strong relationships with cross-functional teams and external stakeholders.
- A flexible, self-motivated individual with a positive, can-do attitude.
- High standards of health & safety awareness and compliance.
- Comfortable working in a blend of office and field-based environments.
- Willingness to work flexibly, including evenings and weekends on a rota basis.
- Full, clean UK driving license required.
What’s in it for you?
- Offering a salary up to £48,000 per annum, depending on skills and experience.
- Annual Leave: 26 days per year, increasing to 30 with length of service. (plus bank holidays).
- Contributory Pension: Defined Contribution scheme with up to 12% employer contribution (2x employee contribution).
- Personal Medical Assessments: Available annually to all employees.
- Benefits on Tap: Access to discounts, cashback, and instant vouchers.
- Generous Paternity Leave: 4 weeks paid, plus an optional 2 weeks unpaid.
- Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay.
- Performance Development: Ongoing reviews to support your growth and success.
- Wider Benefits Scheme: Includes a benefits hub offering savings, wellbeing support, and exclusive offers.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Supply Interruptions Field Operations Manager employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Interruptions Field Operations Manager
✨Tip Number 1
Familiarise yourself with the local water supply networks in the Thames Valley region. Understanding the specific challenges and operational nuances of these areas will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure situations. This will show that you have the experience needed to lead the front-line team effectively.
✨Tip Number 4
Prepare to discuss your approach to health and safety compliance. Given the importance of this aspect in the role, showcasing your commitment and strategies for maintaining high standards will make a strong impression.
We think you need these skills to ace Supply Interruptions Field Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and operational management. Emphasise any previous roles where you managed teams or dealt with supply interruptions, as this will resonate well with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the water industry. Mention specific examples of how you've successfully led teams in high-pressure situations, showcasing your decision-making skills and customer-focused mindset.
Highlight Relevant Skills: Clearly outline your communication and interpersonal skills in your application. Provide examples of how you've built strong relationships with stakeholders and how you ensure health and safety compliance in your previous roles.
Showcase Flexibility and Commitment: Since the role requires a mix of office and field work, along with participation in an out-of-hours standby rota, make sure to mention your willingness to work flexibly, including evenings and weekends, to demonstrate your commitment to the role.
How to prepare for a job interview at Thames Water Utilities Limited
✨Showcase Your Leadership Skills
As a Supply Interruptions Field Operations Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate teams, and any specific challenges you've overcome in a managerial role.
✨Demonstrate Problem-Solving Abilities
This role requires quick decision-making under pressure. Prepare examples of past incidents where you had to make rapid decisions, particularly in operational settings, and explain the outcomes of those decisions.
✨Highlight Communication Skills
Effective communication is key in this position. Be ready to discuss how you build relationships with stakeholders and how you ensure clear communication within your team, especially during crisis situations.
✨Understand Health & Safety Compliance
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you have ensured compliance in previous roles and how you would approach it in this position.