Soft Services Facilities Manager

Job title Soft Services Facilities Manager Ref 42136 Division Asset Operations & Capital Delivery Location Hybrid – Clearwater Court – RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering between £47,000 to £53,000 per annum depending on experience and skills Job grade B Closing date 29/08/2025

We are currently recruiting a Soft Services Facilities Manager to join our Commercial team. The purpose of this role is to lead and manage the Facilities Management services, having operational oversight, day-to-day management of buildings and facilities, ensuring they are safe, functional and compliant.

What you will be doing as a Soft Services Facilities Manager

• Facilities Manager – To oversee and manage all day-to-day facilities operations on site, including audits, reactive and planned maintenance through FM service providers.
• Supply Chain Management – Monitor contract performance, attend monthly contract performance reviews, initiate renewals, extensions and terminations, maintain accurate records of contractual documents and correspondence. Resolve disputes and manage risks.
• Internal Stakeholder Management – Own and manage monthly internal stakeholder meetings and user groups pertaining to Facilities Management services.
• External Stakeholder Management – Own and manage external stakeholders through supply chain management.
• Change Management – Take a lead role in the transition and change of facilities management services.
• Leadership – Lead, manage and support FM team, both internal and external.
• Budget Management – Prepare and manage budgets for associated cost centre Reporting monthly through P&L management any variations.
• Health and Safety – Working with H&S colleagues to ensure compliance with H&S and environmental regulations, develop and implement emergency response plans.

Location – Your base location will be Clearwater Court, Reading, on a Hybrid basis.

Working Hours – Monday to Friday, 36 hours per week.

What you should bring to the role

• Proven experience in facilities or estates management.
• Strong leadership and team coordination skills.
• Knowledge of health & safety legislation and compliance requirements.
• Experience managing contractors and service contracts.
• Excellent communication and problem-solving abilities.
• Proactive approach to problem-solving.
• Ability to work independently and make informed decisions.
• Comfortable stepping into leadership when required.
• Knowledge of health & safety legislation and statutory compliance.
• Experience supporting audits and inspections.
• Risk assessment and mitigation planning.
• Ability to supervise and motivate staff.
• Experience in delegating tasks and managing performance.
• Conflict resolution and team-building skills.

What’s in it for you?

• Offering between £47,000 to £53,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Contributory pension – Defined Contribution – Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know , we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

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