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- Tasks: Plan and schedule work for field teams while ensuring customer satisfaction.
- Company: Leading water services company committed to excellent service.
- Benefits: Competitive hourly pay, hybrid work environment, and diverse workplace.
- Why this job: Make a difference in customer experience and manage exciting challenges.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Encouraging applications from all backgrounds for a vibrant team.
The predicted salary is between 13 - 16 £ per hour.
A leading water services company is looking for a Customer Planner Assurance in Slough. This role involves planning and scheduling work for field teams, ensuring customer satisfaction by providing updates, and managing complex events.
Candidates should have experience in customer service and strong communication skills.
The job offers an hourly pay rate of £16.02, with a full-time shift schedule in a hybrid work environment. Applications from diverse backgrounds are encouraged.
Customer Planner Assurance - Field Ops & Incident Response in Slough employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Planner Assurance - Field Ops & Incident Response in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the water services industry or those who work at the company. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and incident response. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear, concise language and be sure to listen actively. Remember, it’s not just about what you say, but how you engage with your interviewer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Planner Assurance - Field Ops & Incident Response in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant planning or scheduling roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Planner Assurance role. Share specific examples of how you've ensured customer satisfaction in the past – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about who we are and what we do!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Planner Assurance. Brush up on your knowledge about planning and scheduling work for field teams, as well as how to manage customer expectations. Familiarise yourself with the company’s values and recent projects to show you’re genuinely interested.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to convey information clearly and effectively. Think of situations where you’ve successfully managed customer queries or resolved issues, and be ready to discuss these during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to planning and incident response. Practice answering scenario-based questions by thinking through how you would handle complex events or unexpected challenges while keeping customer satisfaction in mind.
✨Embrace Your Unique Background
The company encourages applications from diverse backgrounds, so don’t shy away from sharing your unique experiences. Whether it’s a different industry or a personal story that shaped your approach to customer service, let your individuality shine through to make a memorable impression.
