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- Tasks: Coordinate water supply restoration during emergencies and planned repairs.
- Company: Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, company van, health services, and gym access.
- Other info: Flexible shifts, ongoing training, and opportunities for growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Calm under pressure, good communication skills, and a full UK driving licence.
The predicted salary is between 37000 - 50000 £ per year.
Overview
SI (Supply Interruptions) Coordinator – Thames Water. Ref 42506. Division: Asset Operations & Capital Delivery. Location coverage across the Thames Valley & Home Counties (Bourne End, Datchet, Godalming, Highworth, Kidlington, Reading Fobney, Speen). Contract type: Permanent. Hours: 36 hours per week. Salary: up to £43,460 per annum depending on skills and experience. Job grade: A. Closing date: 02/10/2025.
Role
SI (Supply Interruptions) Coordinator – Thames Water (Permanent Role)
Location: You will cover the Thames Valley & Home Counties area.
Due to the nature of the role a full UK Driving licence is required, a company van is provided.
Working Hours: First 6 months on standard day shifts; after 6 months you will move to shift work (12-hour shifts: 9am–9pm and 9pm–9am; 14 days out of 42 on a rolling 6-week pattern).
As an SI Coordinator, you’ll be at the forefront of Thames Water’s response to Supply Interruption (SI) incidents. You’ll take ownership of restoring or maintaining customer water supply during emergency bursts or large-scale planned repairs, working closely with both field and control teams to ensure the best possible outcomes for customers. Your role is vital in reducing the duration and impact of supply interruptions.
Responsibilities
- Support on-site response during burst mains and high-impact repairs to restore or maintain the customer water supply.
- Operate valves, hydrants, and deploy mobile equipment (e.g. PRVs) to manage flow and pressure.
- Work closely with field teams and the Network Management Centre (NMC) to coordinate real-time restoration efforts.
- Plan and manage tankering and infusion operations to reduce supply disruption.
- Make quick, informed decisions to minimise customer impact and improve incident response.
- Capture accurate site data and support incident reviews to drive continuous improvement.
- Carry out proactive maintenance and asset checks when not responding to incidents, improving network resilience.
Essential criteria
- Calm under pressure in high-paced, time-sensitive environments.
- Confident in leading and coordinating across multiple teams.
- Good communication and basic customer service skills.
- Comfortable using mobile IT devices for reporting and updates.
- Flexible to work a rotating shift pattern, including nights and weekends.
- Full UK driving licence.
What’s in it for you
- Salary up to £43,460 per annum, depending on skills and experience.
- Company van and a fuel card (company use only), PPE and tools provided.
- Training provided.
- GymPass with access to fitness plans and well-being apps for you and up to three family members, plus nationwide discounts.
- WeCare: health and well-being services including up to 10 specialist counselling sessions, 24/7 virtual GP, get-fit programmes and a nutritionist.
- Benefits on Tap: discounts, cashback and instant vouchers.
- Generous parental leave: 4 weeks paid plus optional 2 weeks unpaid (paternity). Enhanced maternity leave: 26 weeks full pay and 13 weeks half pay.
- Ongoing performance development reviews and growth opportunities.
- Contributory pension – Defined Contribution (maximum 12% – 2x employee contribution).
- Annual Personal Medical Assessments – open to all once a year.
Our commitment
We’re the UK’s largest water and wastewater company, serving more than 16 million customers. We strive to build a better future for customers, communities, people and the planet. Thames Water offers meaningful career opportunities, flexible working arrangements and excellent benefits.
We welcome applicants from all backgrounds and are committed to being a diverse and inclusive place to work. If you need adjustments during the recruitment process, please let us know so we can support you.
Notes
Disclaimer: due to high application volumes, the advert may close earlier than the stated date. Apply as soon as possible to avoid disappointment.
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SI (Supply Interruptions) Coordinator employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SI (Supply Interruptions) Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thames Water on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to supply interruptions and emergency response. We recommend role-playing with a friend to get comfortable with your answers and show off your calmness under pressure.
✨Tip Number 3
Showcase your flexibility! Since the role involves shift work, be ready to discuss your availability and how you handle changing schedules. This will demonstrate your commitment to the job and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Thames Water team and ready to make a difference.
We think you need these skills to ace SI (Supply Interruptions) Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the SI Coordinator role. Highlight any relevant experience in managing supply interruptions or working in high-pressure environments, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Thames Water. Don’t forget to mention your ability to work under pressure and coordinate with teams.
Show Off Your Communication Skills: As an SI Coordinator, communication is key! In your application, give examples of how you've effectively communicated in past roles, especially in challenging situations. This will help us see how you can handle real-time restoration efforts.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an SI Coordinator. Familiarise yourself with how to manage supply interruptions and the tools you'll be using, like valves and hydrants. This will help you speak confidently about your ability to handle real-time restoration efforts.
✨Showcase Your Calmness Under Pressure
Since this role involves high-paced, time-sensitive situations, prepare examples from your past experiences where you remained calm and made quick decisions under pressure. This will demonstrate your suitability for the role and reassure the interviewers that you can handle emergencies effectively.
✨Highlight Your Team Coordination Skills
As an SI Coordinator, you'll need to work closely with various teams. Be ready to discuss how you've successfully led or coordinated projects in the past. Use specific examples to illustrate your communication skills and ability to collaborate across different teams.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential supply interruption situations and how you would respond. Practising these scenarios will help you articulate your thought process clearly during the interview.