Night Network Service Technician in Shirley

We have an exciting opportunity for you to join our South London team at Thames Water as a Night Network Service Technician.

What you will be doing as a Night Network Service Technician

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
• Helping control burst mains, ensuring isolation to facilitate planned work, emergency repairs and maintenance.
• Looking after valve operations, water sampling and valve checks and planning.
• Driving daily; the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.

Qualifications and requirements

• Previous experience in a similar role or utilities‑based environment.
• Previous customer service experience within a constantly changing environment.
• Excellent customer service experience.
• A can‑do and positive attitude.
• Initiative‑taking.
• Assurance of completing tasks to the best of your ability.
• Excellent time management.
• Solution‑focused attitude.
• Full UK Driving Licence.

Additional skills and experiences would be great to have

• Basic knowledge of domestic plumbing or water mains and leakage (advantageous but not essential).

Working pattern

Night shifts (Monday‑Sunday) 20:00‑06:30, with day shifts during a 6‑month training period.

Salary and benefits

• Starting salary from £31,000 per annum, depending on skills and experience.
• Vehicle, PPE and a fuel card included.
• Annual leave: 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous pension scheme through AON.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave: 26 weeks full pay and 13 weeks half pay.
• Access to benefits such as annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Equality, diversity and inclusion

We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, please let us know.