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- Tasks: Lead transformative change and enhance customer experience across multiple business units.
- Company: Thames Water is the UK's largest water and wastewater company, serving over 16 million customers.
- Benefits: Enjoy a competitive salary, generous holiday, private healthcare, and flexible working options.
- Why this job: Shape the future of services while making a real difference to communities and the planet.
- Qualifications: Proven change management experience, strong planning skills, and familiarity with Agile methodologies required.
- Other info: Join a diverse team committed to building a better future for all.
The predicted salary is between 60000 - 75000 £ per year.
Job title Senior Delivery Manager – BR-MeX Ref 42018 Division Retail Location Hybrid – Clearwater Court – RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Salary £60,000 to £75,000 dependent on experience, plus bonus, car allowance, healthcare and benefits. Job grade C Closing date 22/08/2025
Are you ready to lead transformative change and deliver meaningful improvements for our customers and teams? Join us as a Senior Delivery Manager – BR-MeX (Business Customer and Retailer Measure of Experience), where you’ll drive strategic initiatives that enhance performance, customer experience, and operational efficiency across our business.
What you’ll be doing as a Senior Delivery Manager – BR-MeX
As a Senior Delivery Manager – BR-MeX, you’ll be responsible for identifying, coordinating, assuring, and delivering changes to business processes and technology. You’ll work across multiple business units and digital teams to ensure joined-up planning, governance, and delivery of initiatives that make it easier for our Business and Retailer customers.
This is not an IT delivery or Scrum-focused role. While there may be occasional interaction with Agile teams (such as contributing to user stories), the core of this role is about planning and delivering business initiatives that improve processes, ways of working, and collaboration across teams. It’s primarily focused on driving change through people and process improvements, both within Thames Water and in partnership with external stakeholders.
Your key responsibilities will include:
- Co-creating initiative pipelines with business leads and aligning delivery plans across teams.
- Managing project lifecycles, ensuring timelines, budgets, and quality standards are met.
- Hands on delivery/pseudo project management of key initiatives.
- Tracking progress against milestones and benefits, and reporting outcomes.
- Leading in-depth analysis to identify high-impact opportunities for improvement.
- Providing assurance by holding delivery leads accountable for plan quality and benefit statements.
- Leading governance sessions and stakeholder communications to optimise decision-making.
Base location: Hybrid/Reading, with occasional travel to Walnut Court, Swindon
Working pattern or hours: Full time – 36 hours per week
What you should bring to the role
- Proven success in change management within complex environments.
- Experience embedding sustainable, customer-focused change initiatives.
- Strong planning, problem-solving, and governance experience.
- Experience of project and programme management.
- Ability to build effective relationships across all levels of the business.
- Familiarity with Agile methodologies and project management best practices.
- Financial acumen and ability to demonstrate the impact of initiatives.
- Proficiency in data analysis and reporting tools (e.g., Excel, Power BI).
- Technical understanding of relevant technologies in the water industry.
What’s in it for you?
This is a high-impact role where you’ll shape the future of our services and contribute to our purpose of building a better future for our customers and communities.
- Competitive salary from £61,000 to £75,000 per annum
- 26 days holiday per year increasing to 30 with length of service (plus bank holidays)
- Annual Bonus
- Generous Pension Scheme through AON
- Private Medical Health Care
- Wellbeing support, Cycle to Work scheme, shopping discounts, and more
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Senior Delivery Manager - BR-MeX employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager - BR-MeX
✨Tip Number 1
Familiarise yourself with Thames Water's current initiatives and challenges. Understanding their strategic goals will help you align your experience with what they are looking for in a Senior Delivery Manager.
✨Tip Number 2
Network with current or former employees of Thames Water on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed change in complex environments. Highlighting your problem-solving skills and ability to drive customer-focused initiatives will resonate well with the hiring team.
✨Tip Number 4
Showcase your proficiency in data analysis tools like Excel and Power BI. Being able to demonstrate how you've used these tools to track project progress and outcomes will set you apart as a candidate who can deliver measurable results.
We think you need these skills to ace Senior Delivery Manager - BR-MeX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in change management, project management, and customer-focused initiatives. Use specific examples that demonstrate your ability to drive improvements and manage complex projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your skills align with the responsibilities of the Senior Delivery Manager position, particularly in leading transformative change and enhancing customer experience.
Highlight Relevant Skills: Emphasise your planning, problem-solving, and governance skills. Mention your familiarity with Agile methodologies and any experience you have with data analysis tools like Excel or Power BI, as these are crucial for the role.
Showcase Your Achievements: Include quantifiable achievements in your application. For instance, mention specific projects where you successfully managed timelines and budgets, or instances where your initiatives led to significant improvements in processes or customer satisfaction.
How to prepare for a job interview at Thames Water Utilities Limited
✨Understand the Role
Make sure you have a clear understanding of what a Senior Delivery Manager does, especially in the context of driving change through people and processes. Familiarise yourself with the key responsibilities outlined in the job description, such as managing project lifecycles and leading governance sessions.
✨Showcase Change Management Experience
Prepare to discuss your proven success in change management within complex environments. Be ready to provide specific examples of how you've embedded sustainable, customer-focused change initiatives in previous roles.
✨Demonstrate Strong Planning Skills
Highlight your planning, problem-solving, and governance experience during the interview. Discuss how you have managed timelines, budgets, and quality standards in past projects, as this will be crucial for the role.
✨Build Relationships
Emphasise your ability to build effective relationships across all levels of a business. Prepare examples of how you've collaborated with various stakeholders to achieve project goals, as this is essential for optimising decision-making in the role.