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- Tasks: Support the Developer Services Helpdesk and coach new team members in real-time.
- Company: Leading UK water company with a focus on innovation and teamwork.
- Benefits: Starting salary of £28,000, plus generous benefits and hybrid work options.
- Why this job: Make a difference by improving team performance and supporting your colleagues.
- Qualifications: Strong communication skills, analytical mindset, and proactive approach required.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 28000 - 39200 £ per year.
A leading UK water company is seeking a confident Specialist Agent to support their Developer Services Helpdesk. This hybrid role in Reading involves providing real-time assistance to agents, coaching new team members, and driving continuous improvement based on performance data.
The ideal candidate will have strong communication skills, analytical abilities, and a proactive mindset. A competitive salary starting from £28,000 and generous benefits are offered.
Senior Specialist Agent: Floorwalker & Coach (Hybrid) in Reading employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist Agent: Floorwalker & Coach (Hybrid) in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and performance improvement. We want to show off our analytical skills and proactive mindset!
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from past experiences where you’ve successfully coached others or improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Senior Specialist Agent: Floorwalker & Coach (Hybrid) in Reading
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about supporting and coaching, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information and assist others.
Be Proactive in Your Approach: We love a proactive mindset! In your application, share examples of how you've taken initiative in previous roles. This will show us that you're not just waiting for things to happen, but you're ready to drive improvements and support your team.
Highlight Your Analytical Abilities: As a Senior Specialist Agent, you'll need to analyse performance data. Make sure to include any relevant experience with data analysis in your application. We want to see how you’ve used data to inform decisions and improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Specialist Agent. Familiarise yourself with the Developer Services Helpdesk and think about how your skills can directly contribute to supporting agents and coaching new team members.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples that showcase your ability to convey information clearly and effectively. Think about times when you've successfully coached someone or resolved a conflict, and be ready to discuss these experiences.
✨Be Data-Driven
As the role involves driving continuous improvement based on performance data, come prepared with insights on how you've used data in previous roles. Discuss specific metrics you've tracked and how they influenced your decisions or improvements in processes.
✨Demonstrate a Proactive Mindset
The ideal candidate has a proactive approach, so think of examples where you've taken initiative in past positions. Whether it’s suggesting a new process or stepping up to help a colleague, be ready to share how your proactive attitude has led to positive outcomes.
