Thames Water Utilities Limited is seeking a Contact Channel CX Lead to shape how customers interact across channels, delivering seamless, engaging experiences. You will lead journey managers and channel owners, driving cross-channel storytelling and data-driven improvements.
You’ll design end-to-end customer journeys, implement best practices, and prepare the organisation for new communications platforms. Strong stakeholder leadership and agile delivery are essential.
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Omnichannel CX Lead: Journey Design & Campaign Strategy in Reading employer: Thames Water Utilities Limited
Thames Water Utilities Limited is an exceptional employer, offering a dynamic work environment in the Thames Valley region where you can make a real difference in public health. With a strong commitment to employee development, we provide comprehensive training and growth opportunities, alongside a supportive team culture that values collaboration and innovation. Our flexible shift patterns and focus on community impact make this role not only rewarding but also uniquely fulfilling.
Contact Details:
Thames Water Utilities Limited Recruitment Team
