Thames Water Utilities Limited is looking for a Customer Service Agent in Reading to be the first point of contact for customers with water and wastewater enquiries, delivering excellent service when it matters most.
You will handle inbound calls, gather information, log it in Salesforce and AWS, and coordinate engineer visits when needed. The role is hybrid, 36 hours weekly, with 8-hour shifts 6am–10pm, Monday to Friday, plus one weekend in three. Training is provided.
#J-18808-Ljbffr
Hybrid Customer Support Agent - Water Services in Reading employer: Thames Water Utilities Limited
Thames Water Utilities Limited is an exceptional employer, offering a dynamic work environment in the Thames Valley region where you can make a real difference in public health. With a strong commitment to employee development, we provide comprehensive training and growth opportunities, alongside a supportive team culture that values collaboration and innovation. Our flexible shift patterns and focus on community impact make this role not only rewarding but also uniquely fulfilling.
Contact Details:
Thames Water Utilities Limited Recruitment Team
