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- Tasks: Troubleshoot tech issues and support AV, booking systems, and print services.
- Company: Join Thames Water, the UK's largest water and wastewater provider.
- Benefits: Competitive salary, 24 days holiday, pension scheme, and health benefits.
- Why this job: Kick-start your IT career with hands-on experience and training.
- Qualifications: GCSE Maths and English, 48 UCAS points or relevant digital qualification.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 18750 - 22500 £ per year.
Start your Network Engineer career with Thames Water. Kick‑start your IT journey as a Digital Collaboration Engineer Apprentice. You’ll support frontline tech services—AV, booking systems, kiosks, vending, and print—ensuring smooth operations for the UK’s largest water and wastewater provider.
What you’ll do:
- Troubleshoot and fix hardware/software issues and perform root‑cause analysis
- Set up and configure AV, booking tools, kiosks, vending devices, and print services
- Support meeting rooms, booking systems, kiosks, and print workflows
- Use monitoring tools to spot issues early and keep documentation up to date
- Work with service leads, product teams, and vendors to resolve requests
- Contribute to service reviews and improvement initiatives
Where you will work:
- Location: Clearwater Court, Reading, RG1 8DB office based not hybrid
- Hours: 36 hours a week across four working days plus one off-the-job training day
Training and qualification:
- You’ll study with Firebrand Training Limited, one of the UK’s leading digital training providers. Your training includes a mix and blend of virtual learning and periodic residential block release at their dedicated training centre in Bedford. Accommodation will be provided.
- Qualification: Level 4 Network Engineer Standard - This aligns with British Computer Society, The Chartered Institute for IT for Register of IT Technicians level 4
- Duration: Permanent contract with a 27‑month structured programme
What you should bring to the role:
- Drive with own vehicle and business use car insurance will be needed
- GCSE Maths and English (grade 9-4 / A-C)
- Min 48 UCAS points or relevant digital level 3 qualification
- Knowledge of hardware and software issues
- Ability to manage time well and stay organised
- Passionate about learning and aligned with Thames Water’s goals for the future
What’s in it for you?
- Excellent salary: £22,500 annum
- Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
- Performance‑related pay plan directly linked to company performance measures and targets
- Generous Pension Scheme through AON
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Why choose us?
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Digital Collaboration (Network Engineer) Level 4 Apprentice in Reading employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Collaboration (Network Engineer) Level 4 Apprentice in Reading
✨Tip Number 1
Get to know the company! Research Thames Water and understand their values and goals. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to troubleshooting and digital collaboration. Mock interviews with friends or family can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Digital Collaboration (Network Engineer) Level 4 Apprentice in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Digital Collaboration Engineer role. We want to see your passion for tech and how you can contribute to our mission at Thames Water.
Show Off Your Problem-Solving Skills: Since troubleshooting is a big part of this role, share examples of how you've tackled hardware or software issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick grasp of your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Tech
Make sure you brush up on your knowledge of hardware and software issues. Be ready to discuss troubleshooting methods and any relevant experience you've had with AV systems, kiosks, or booking tools. This will show that you're not just passionate but also knowledgeable about the role.
✨Show Your Organisational Skills
Since time management is key in this role, prepare examples of how you've successfully managed multiple tasks or projects in the past. Think about times when you had to prioritise effectively and keep everything organised—this will demonstrate your ability to handle the demands of the job.
✨Align with Their Values
Thames Water is all about making a difference for their customers and the planet. Research their goals and think about how your personal values align with theirs. Be ready to share why you're passionate about contributing to a sustainable future in your interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process with Firebrand Training Limited or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.