Customer Experience & Outcomes Lead in Reading

Customer Experience & Outcomes Lead in Reading

Reading Full-Time On-site
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Thames Water Utilities Limited is seeking a Product professional to lead Project Axis, aligning customer needs with business priorities and delivering clear outcomes. You will work with Product Owners, Journey Owners and SMEs to shape requirements and drive delivery with a customer‑focused lens.

You will champion the customer voice, balance value with feasibility, and ensure the change is practical, scalable and aligned with Thames Water’s transformation goals.

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Customer Experience & Outcomes Lead in Reading employer: Thames Water Utilities Limited

Thames Water Utilities Limited is an exceptional employer, offering a dynamic work environment in the Thames Valley region where you can make a real difference in public health. With a strong commitment to employee development, we provide comprehensive training and growth opportunities, alongside a supportive team culture that values collaboration and innovation. Our flexible shift patterns and focus on community impact make this role not only rewarding but also uniquely fulfilling.

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Contact Details:

Thames Water Utilities Limited Recruitment Team