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For Companies At a Glance
- Tasks: Own and optimise Service Delivery processes for better customer outcomes.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Starting salary from £33,000, 26 days holiday, and generous pension scheme.
- Other info: Hybrid role with flexible working and opportunities for career growth.
- Why this job: Make a real difference in people's lives while protecting our planet's water resources.
- Qualifications: Strong problem-solving skills and experience in change management.
The predicted salary is between 33000 - 46200 £ per year.
Job title Process Specialist Ref 42684 Division Retail Location Hybrid – Clearwater Court – RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 hours Salary Starting salary from £33,000 per annum, depending on skills and experience. Job grade B Closing date 15/12/2025
What you’ll be doing as a Process Specialist
You’ll take ownership of a portfolio of end-to-end Service Delivery processes, ensuring they run smoothly and deliver great outcomes for customers and Thames Water. Working closely with stakeholders and outsourced partners, you’ll drive performance, champion continuous improvement, and keep processes efficient, effective, and future-ready.
- Monitor and measure performance – own KPIs, reporting, and frameworks to track process effectiveness.
- Drive continuous improvement – champion initiatives that deliver sustainable impact on performance and business outcomes.
- Shape and support change – provide SME input, assess impacts, and oversee delivery to ensure real business value.
- Enhance capabilities – use insights to identify opportunities to optimise or develop new processes and tools.
- Enable people and partners – support training, create documentation, and collaborate with service providers to resolve issues.
- Build strong relationships – work across departments and with outsourced partners to ensure compliance, effectiveness, and shared success.
Location: Clearwater Court, Reading
Working pattern: Hybrid role (office days are Tuesdays and one Thursday every month)
What you should bring to the role
- Strong end-to-end knowledge of Service Delivery processes, with awareness of digital systems, capabilities, and limitations.
- Proven change management experience, delivering customer-focused initiatives with measurable business benefits.
- Data-driven decision maker – confident in analysing insights from multiple sources, using tools like Power BI (desirable), and presenting clear recommendations to senior stakeholders.
- Collaborative and innovative leader, able to inspire excellence, encourage continuous improvement, and drive quality frameworks that enhance performance.
- Skilled communicator and presenter, able to build effective relationships and influence stakeholders at all levels, internally and externally.
- Experienced in matrix environments, working across business services and functions to align priorities and deliver results.
What’s in it for you?
- Competitive salary starting from £33,000 per annum.
- 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Process Specialist employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Thames Water on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by researching Thames Water's values and recent projects. Show us that you’re not just interested in the role, but also in how you can contribute to our mission of building a better future for our customers and the planet.
✨Tip Number 3
Practice your presentation skills! As a Process Specialist, you’ll need to present to senior stakeholders. Grab a friend or family member and run through your ideas. The more comfortable you are, the better you’ll shine during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Process Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Service Delivery processes and stakeholder management. We want to see how your skills align with what we’re looking for in a Process Specialist!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you’ve tackled challenges in the past. We love strong problem solvers, so let us know how you’ve driven efficiency improvements or managed change successfully.
Be Data-Driven: Since we value data-driven decision-making, include any relevant experience you have with tools like Power BI. Show us how you’ve used insights to make impactful recommendations in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Processes
Make sure you have a solid understanding of end-to-end Service Delivery processes. Brush up on how these processes work and think about how you can improve them. Be ready to discuss specific examples where you've driven efficiency improvements in the past.
✨Showcase Your Stakeholder Skills
Prepare to talk about your experience with stakeholder management. Think of instances where you've built strong relationships or influenced decisions at senior levels. Highlight your communication skills and how they’ve helped you in collaborative environments.
✨Data-Driven Decision Making
Familiarise yourself with data analysis tools, especially Power BI if you can. Be prepared to discuss how you've used data to make informed decisions in previous roles. Bring examples of how your insights led to measurable business benefits.
✨Emphasise Continuous Improvement
Think about initiatives you've championed that resulted in sustainable impacts. Be ready to share your approach to identifying opportunities for optimisation and how you’ve supported change management in your previous roles.