Process Owner

Job title: Process Owner

Ref: 40614

Division: Retail

Location: Hybrid – Clearwater Court – RG1 8DB

Contract type: Fixed term/Secondment

Full/Part-time: Full-time

Hours: 36 Hours per week, Monday – Friday

Salary: A Competitive salary offering from £32,700 to £40,000 per annum, depending on skills and experience

Job grade: B

Closing date: 25/04/2025

Are you passionate about driving excellence in Developer Services? Thames Water are looking for a Process Owner to join the team in Developer Services on a Fixed Term Contract.

We are looking for a dynamic and experienced individual to take ultimate responsibility for the design, delivery, and ongoing ownership of a portfolio of end-to-end Developer Services processes.

What you will be doing as the Process Owner

In this pivotal role, you’ll collaborate with a variety of stakeholders including outsourced partners, to ensure processes are performing as intended and delivering exceptional outcomes for both our customers and Thames Water. With a strong focus on Continuous Improvement, you will proactively seek opportunities to optimise processes, ensuring they remain effective, efficient, and aligned with our strategic goals.

Key Accountabilities:

• Champion a culture of continuous improvement with strategic impact.
• Use insight to identify and assess opportunities for improvement.
• Provide subject matter expertise to support change initiatives.
• Assess and oversee the delivery of process changes to ensure business value.
• Liaise across departments to maintain end-to-end process effectiveness.
• Support training rollout and create supporting materials and documentation.
• Build strong relationships with internal and external stakeholders.
• Collaborate with Quality teams to review compliance and process effectiveness.

What you should bring to the role:

• Strong end-to-end understanding of Developer Services operations, including current digital systems and capabilities.
• Proven experience in delivering customer-focused change initiatives with measurable outcomes.
• Ability to analyse complex data and insights to make clear, evidence-based recommendations.
• A collaborative, inclusive, and improvement-driven approach to working.
• Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
• Experience working in a matrix-managed Business Services environment.
• Strong stakeholder management and influencing skills.

What’s in it for you?

• A Competitive salary offering from £32,700 to £40,000 per annum, depending on skills and experience.
• Annual leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers, and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and excellent benefits.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

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