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- Tasks: Coach and develop individuals in water production to achieve operational excellence.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Starting salary of £47,680, car allowance, generous leave, and pension scheme.
- Why this job: Make a real impact on water sustainability while building your career.
- Qualifications: Experience in water production and strong coaching skills required.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Process Coach (Water Production) to join Thames Water on a fixed term basis until 1st July 2026. The role of a Process Coach is to develop and assess the competencies of individuals participating in the company’s Licence to Operate (LTO) programme for Water Production.
To articulate and demonstrate high standards of operational excellence within front-line operational teams through developing, delivering and assessing Licence to Operate (LTO) competency plans for individuals, teams and regions in line with the Thames Water values, policies and procedures.
Responsibilities- You will be responsible for coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
- Develop individual competency plans for personnel within Water, ensuring their learning material is updated and relevant, and ensuring all personnel have the same journey.
- Monitor and report on performance against the LTO plan and lead on initiatives for the development of the LTO, as necessary.
- Drive engagement with the Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
- Guidelines with industry standards on how to develop individual competency plans.
- Monitor and provide feedback on the delivery of individual competency plans through creating exercises to identify learning gaps to enable the individual to continuously achieve a license to operate.
Base location: Hybrid - Clearwater Court - RG1 8DB, Hybrid - Farmoor (WTW), Hybrid - Fobney (WTW) - RG2 0SF, Hybrid - Hampton (WTW) - TW12 2ES, to be discussed at the interview stage, which base location will suit you best?
Work Pattern: 36 hours per week, Monday to Friday, 08:00 – 16:30. This is a hybrid role that will involve working in the Field, office and home.
What should you bring to the role?The essential criteria to help you succeed in this role are:
- Due to the nature of the role, a Full UK Driving licence is required.
- Experience within the water production or water network environment.
- Experience in mentoring/coaching/assessing.
- Great training, coaching, and/or assessment skills.
Additional skills and experiences would be great to have/bring:
- Internal quality assurance experience is desirable but not essential.
We are offering a starting salary of £47,680 per annum plus a car allowance on top. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Company Car Allowance Provided. Generous Pension Scheme through AON. Generous Paternity Leave: 4 weeks paid, plus an optional 2 weeks unpaid. Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay. Pension: Maximum of 12% = 2x employee contribution. Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Process Coach (Water Production) employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Coach (Water Production)
✨Tip Number 1
Get to know the company! Research Thames Water's values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for competency-based questions. Think of examples from your past experiences that showcase your coaching and mentoring skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Process Coach (Water Production)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in water production and coaching. We want to see how your skills align with the role of Process Coach, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for the water industry shine through! We love candidates who are genuinely excited about making a difference in our communities and the environment. Share why you’re passionate about this role and how you can contribute to Thames Water’s mission.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the Process Coach position.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly. Plus, you’ll find all the information you need about the role and our company there.
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of water production processes and the Licence to Operate (LTO) programme. Familiarise yourself with Thames Water's values and policies, as this will show that you're genuinely interested in the role and understand what they stand for.
✨Showcase Your Coaching Skills
Since the role involves mentoring and coaching, be prepared to discuss your previous experiences in these areas. Think of specific examples where you've successfully developed others' skills or assessed their competencies. This will demonstrate your ability to fulfil the key responsibilities of the Process Coach.
✨Ask Insightful Questions
Prepare some thoughtful questions about the LTO programme and how it impacts the team. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
✨Be Ready for Practical Scenarios
Expect to face practical scenarios or case studies during the interview. Think about how you would develop competency plans or address performance issues. Practising these scenarios beforehand can help you articulate your thought process clearly and confidently.
