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- Tasks: As a Process Coach, you'll train and assess individuals in water production competencies.
- Company: Join Thames Water, the UK's largest water and wastewater company, serving over 16 million customers.
- Benefits: Enjoy a competitive salary, car allowance, generous leave, and wellness perks.
- Why this job: Make a real impact on communities while enjoying flexible work and career growth opportunities.
- Qualifications: Full UK driving licence and experience in water production or coaching required.
- Other info: This hybrid role offers a mix of field, office, and home working.
The predicted salary is between 47680 - 66752 £ per year.
Process Coach Ref 42776
Hybrid – Ashford Common (WTW) – TW15 1RU, Hybrid – Clearwater Court – RG1 8DB, Hybrid – Shalford (WTW)
Contract type Permanent Full/Part-time Full-time Hours 36 Hours per week Salary Offering from £47,680 per annum depending on skills and experience plus a car allowance on top. Job grade B Closing date 04/02/2026
We are seeking a Process Coach (Water Production) to join Thames Water permanently.
The role of a Process Coach is to develop and assess the competencies of individuals participating in the company’s Licence to Operate (LTO) programme for Water Production.
To articulate and demonstrate high standards of operational excellence within front‑line operational teams through developing, delivering and assessing Licence to Operate (LTO) competency plans for individuals, teams and regions in line with the Thames Water values, policies and procedures.
What will you be doing as a Process Coach
- You will be responsible for coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
- Develop individual competency plans for personnel within Water, ensuring their learning material is updated and relevant, and ensuring all personnel have the same journey.
- Monitor and report on performance against the LTO plan and lead on initiatives for the development of the LTO, as necessary.
- Drive engagement with the Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
- Guidelines with industry standards on how to develop individual competency plans.
- Monitor and provide feedback on the delivery of individual competency plans through creating exercises to identify learning gaps to enable the individual to continuously achieve a licence to operate.
Base location: North West London – Ashford Common (TW151RU), Clearwater Court (RG1 8DB) or Shalford (GU4 8BW), to be discussed at the interview stage.
Work Pattern: 36 hours per week, Monday‑Friday, 08:00 – 16:30. This is a hybrid role that will involve working in the Field, office and home.
What should you bring to the role?
- Due to the nature of the role, a Full UK Driving licence is required.
- Experience within the water production or water network environment.
- Experience in mentoring/coaching/assessing.
- Great training, coaching, and/or assessment skills.
Additional skills and experiences would be great to have/bring:
- Internal quality assurance experience is desirable but not essential.
What’s in it for you?
- We are offering a starting salary of £47,680 per annum plus a car allowance on top.
- Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
- Company Car Allowance Provided.
- Generous Pension Scheme through AON.
- Pension: Maximum of 12% = 2x employee contribution.
- Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Process Coach employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Coach
✨Tip Number 1
Familiarise yourself with Thames Water's Licence to Operate (LTO) programme. Understanding the specifics of this programme will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Thames Water, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your coaching and mentoring experiences in detail. Be ready to share specific examples of how you've developed competencies in others, as this is a key aspect of the Process Coach role.
✨Tip Number 4
Research the latest trends and challenges in the water production industry. Being knowledgeable about current issues will show that you're proactive and committed to making a difference in the field.
We think you need these skills to ace Process Coach
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Process Coach at Thames Water. Familiarise yourself with the Licence to Operate (LTO) programme and how it relates to water production.
Tailor Your CV: Highlight your relevant experience in mentoring, coaching, and assessing within the water production or maintenance environment. Use specific examples that demonstrate your skills and achievements related to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Thames Water's mission and how you can contribute to their goals, particularly in developing competency plans.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Thames Water Utilities Limited
✨Understand the Role
Make sure you have a clear understanding of what a Process Coach does, especially in the context of Thames Water. Familiarise yourself with the Licence to Operate (LTO) programme and be ready to discuss how your experience aligns with their operational excellence standards.
✨Showcase Your Coaching Skills
Prepare examples from your past experiences where you've successfully mentored or coached individuals. Highlight specific instances where your coaching led to measurable improvements in performance or competency.
✨Demonstrate Industry Knowledge
Brush up on your knowledge of the water production industry, including any relevant regulations and best practices. Being able to discuss current trends or challenges in the sector will show your passion and commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the team dynamics, the specific challenges they face in the LTO programme, or how success is measured for a Process Coach at Thames Water.
