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- Tasks: Lead and optimise Waste SCADA systems for critical wastewater treatment sites.
- Company: Join Thames Water, a leader in digital operations and sustainability.
- Benefits: Competitive salary, generous leave, pension scheme, and health benefits.
- Why this job: Make a real impact on environmental sustainability while leading a skilled team.
- Qualifications: Experience in OT/SCADA management and strong leadership skills required.
- Other info: Flexible hybrid working with excellent career growth opportunities.
The predicted salary is between 60000 - 77000 £ per year.
Overview
Join Thames Water as an OT Service Manager (Waste) and play a pivotal role in strengthening our digital operations. You\’ll lead the delivery, maintenance, and optimisation of Waste SCADA systems across critical wastewater treatment sites — ensuring resilience, reliability, and continuous improvement. This is a high-impact role where you\’ll manage a skilled team, collaborate with stakeholders, and drive innovation in support of our strategic goals, including leakage reduction, pollution control, and digital transformation.
What you\’ll be doing as OT Service Manager (Waste)
- Waste SCADA System Leadership: Oversee the performance and resilience of SCADA platforms (Aveva System Platform/Wonderware, Iconics, Rockwell FactoryTalk), ensuring secure and optimised operations.
- Stakeholder Collaboration: Partner with operational teams and OT stakeholders to understand requirements, manage risks, and deliver services aligned with SLAs.
- Team Leadership & Development: Lead a team of system engineers with clear objectives, regular 1:1s, and development plans. Foster a positive, high-performing culture through training, reviews, and succession planning.
- Service Desk & Incident Management: Manage the OT Waste service desk, ensuring timely resolution of incidents and requests. Act as an escalation point for critical issues and monitor trends for continuous improvement.
- Health, Safety & Wellbeing: Champion a strong safety culture through audits, toolbox talks, and monthly forums – prioritising the well-being of your team.
- Upgrade & Innovation Roadmap: Work with OT Technical and DevOps teams to plan and deliver hardware and software upgrades, keeping Waste SCADA systems evergreen and future-ready.
- Supplier & Budget Oversight: Manage supplier relationships and a £1m operational/capital budget, ensuring value, compliance, and cost-efficiency.
- Base location – Hybrid – Flexible working with travel to Thames Water offices and operational sites as required. Working pattern – 36 hours Monday to Friday.
What we’re looking for
- Proven experience in OT/SCADA system management within critical infrastructure.
- Strong leadership and stakeholder engagement skills.
- A proactive approach to service delivery, safety, and innovation.
What you should bring to the role
Essential Experience:
- Experience in a technical delivery or maintenance role in SCADA or ICA.
- Proven experience managing technical teams and/or project delivery.
- Excellent interpersonal and stakeholder management skills.
- Strong customer service orientation and clear communication skills.
- Demonstrated ability to solve problems and balance technical, operational, and customer requirements.
Essential Technical Skills & Qualifications:
- Educated to degree level or equivalent in OT/ICA/SCADA technical discipline.
- In-depth understanding of SCADA systems and associated control technologies.
- Familiarity with health and safety frameworks in operational environments.
- Skilled in OT fault analysis, change control, and documentation.
- Ability to manage budgets, forecasts, and technical supplier relationships.
Desirable Experience:
- Experience managing competing demands and prioritising effectively.
- Knowledge of the water or utilities sector.
- Background in internal and external customer relationship management.
- Familiarity with digital transformation projects in OT environments.
- Understanding of service-level reporting and KPI management.
Desirable Technical Skills & Qualifications:
- Strong analytical and technical problem-solving skills.
- Awareness of cyber security principles in OT systems.
- Exposure to SCADA upgrades, migrations, or lifecycle planning.
- Experience with remote monitoring or telemetry systems.
- Vendor certification in Wonderware, or Rockwell FactoryTalk SCADA platforms.
Benefits
- Competitive salary up to £77,000 per annum, depending on experience.
- Annual Leave – 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
- Generous Pension Scheme through AON.
- Performance-related pay plan directly linked to both company and individual performance measures and targets.
- Access to benefits for health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, shopping vouchers, and life assurance.
Disclaimer: Due to the high volume of applications we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. Thames Water is committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout. If you need any adjustments, please let us know. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you\’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be provided. Learn more about Working at Thames Water.
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OT Service Manager (Waste) employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OT Service Manager (Waste)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thames Water on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into SCADA systems and the specific technologies mentioned in the job description. Show us you know your stuff and can lead a team effectively!
✨Tip Number 3
Don’t just focus on your technical skills; highlight your leadership and stakeholder management experience. We want to see how you can foster a positive culture and drive innovation in your team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Team Thames and contributing to our mission.
We think you need these skills to ace OT Service Manager (Waste)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the OT Service Manager role. Highlight your SCADA system management experience and any leadership roles you've held. We want to see how you can contribute to our digital operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your proactive approach to service delivery and innovation, as these are key for us.
Showcase Your Team Leadership Skills: Since this role involves leading a team, be sure to include examples of how you've successfully managed teams in the past. Talk about your approach to fostering a positive culture and how you’ve developed team members. We love to see strong leadership in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your SCADA Systems
Make sure you brush up on your knowledge of SCADA systems, especially Aveva System Platform and Rockwell FactoryTalk. Be ready to discuss how you've optimised or managed these systems in the past, as this will show your technical expertise and relevance to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading technical teams. Discuss how you've set clear objectives, conducted regular 1:1s, and fostered a positive culture. This will demonstrate your capability to manage and develop a skilled team effectively.
✨Engage with Stakeholders
Think about times when you've collaborated with operational teams or stakeholders. Be ready to share how you identified their needs and managed risks while delivering services. This will showcase your strong interpersonal skills and customer service orientation.
✨Prioritise Safety and Innovation
Be prepared to talk about how you've championed safety in previous roles, perhaps through audits or training sessions. Also, think of examples where you've driven innovation or improvements in service delivery, as this aligns perfectly with Thames Water's goals.
