At a Glance
- Tasks: Test water samples and resolve customer issues while travelling to various locations.
- Company: Thames Water, committed to delivering essential services for communities and the planet.
- Benefits: Competitive pay, full training, and a chance to make a real impact.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Join a supportive team and play a vital role in ensuring water quality.
- Qualifications: Clean UK driving licence and good customer service skills.
The predicted salary is between 30 - 30 £ per hour.
You really will be working on the front line and be the face of Thames Water to our customers. Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.
What you’ll be doing as a Customer Water Quality Officer:
- You’ll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area.
- You’ll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards.
- You’ll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally.
What you should bring to the role:
- A clean, manual UK driving licence.
- Experience in a role that involves plenty of driving and working directly with customers would be very beneficial.
- Confidence to carry out unplanned visits to both residential and commercial properties, where customers may not be expecting a visit.
- Good journey planning skills to ensure you work efficiently throughout the day.
- Naturally organised and comfortable working independently, while staying connected with the wider team.
- A strong eye for detail and pride in doing things properly.
- An interest in the water industry, with either existing knowledge or a genuine willingness to learn.
- Good computer skills, with confidence using everyday IT systems.
What’s in it for you?
- Hourly Pay rate: £14.80
- Location: Marlow SL7 2PN
- Expenses: Excluded
- Length of assignment: 26 weeks
- Working hours: 38 hours per week, working Wednesday to Sunday from 7:30am to 3:30pm.
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
Are you ready to play your part? Working at Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge.
We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Vacancy details in Marlow employer: Thames Water Utilities Limited
Thames Water is an exceptional employer that prioritises its employees' growth and well-being, offering a supportive work culture where diversity and inclusion are celebrated. As a Customer Water Quality Officer in Marlow, you'll enjoy a dynamic role with opportunities for hands-on experience in the water industry, while being part of a dedicated team committed to delivering essential services to the community. With comprehensive training and a focus on employee development, Thames Water ensures that you not only contribute to vital environmental efforts but also thrive in your career.
Contact Details:
Thames Water Utilities Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Vacancy details in Marlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their mission and values, especially how they focus on delivering essential services. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and water quality. Role-play with a friend or in front of a mirror to boost your confidence and refine your responses.
✨Tip Number 3
Show off your driving skills! Since this role involves a lot of travel, be ready to discuss your journey planning skills and any previous experience driving for work. Share specific examples that highlight your reliability and organisation.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Vacancy details in Marlow
Some tips for your application 🫡
Show Your Passion for Water Quality:When writing your application, let us know why you're interested in the water industry. Share any relevant experiences or knowledge you have, and if you're eager to learn more, make that clear! We love candidates who are genuinely excited about making a difference.
Highlight Your Customer Service Skills:Since you'll be the face of Thames Water, it's crucial to showcase your experience working directly with customers. Talk about any roles where you've had to resolve issues or provide support, as this will show us you're ready for the front line.
Be Organised and Detail-Oriented:We need someone who can keep things running smoothly. In your application, mention any experiences that demonstrate your organisational skills and attention to detail. This could be anything from managing records to planning efficient routes for visits.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way to ensure we see your application quickly, especially since we might close the advert earlier than expected due to high volumes of applications!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Water
Familiarise yourself with the basics of water quality and the role Thames Water plays in ensuring safe drinking water. Brush up on common water testing methods and any recent news related to the water industry. This will show your genuine interest and help you stand out.
✨Plan Your Journey
Since the role involves a lot of driving, demonstrate your journey planning skills during the interview. Discuss how you would efficiently manage your time and routes when visiting customer locations. This shows that you’re organised and ready for the demands of the job.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you’ve successfully dealt with customers, especially in unexpected situations. Highlight your ability to resolve issues quickly and professionally, as this is crucial for the role of a Customer Water Quality Officer.
✨Be Ready for the Unexpected
Since unplanned visits are part of the job, think about how you would handle a situation where a customer is surprised by your visit. Show that you can remain calm and professional, and discuss how you would communicate effectively to reassure them.
