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- Tasks: Supervise field teams, ensuring top-notch service and customer satisfaction in water leakage repairs.
- Company: Join Thames Water, the UK's largest water and wastewater company, making a real difference.
- Benefits: Competitive salary, generous holiday, pension scheme, and health benefits for you and your family.
- Why this job: Be part of a team that protects our water network and supports communities every day.
- Qualifications: Experience in CSL operations and strong problem-solving skills are essential.
- Other info: Dynamic work environment with opportunities for career growth and meaningful impact.
The predicted salary is between 38000 - 52000 £ per year.
Thames Water is looking for a proactive, quality-driven CSL Assurance Supervisor to play a key role in delivering an exceptional Customer Side Leakage (CSL) service. If you’re motivated by problem-solving, field supervision, and making a real difference to customer experience, this is an opportunity to shape how we protect our network and support our communities.
Responsibilities
- You’ll be the vital link between our service delivery teams across London and the Thames Valley, field repair partners, and our customers, ensuring all planned and reactive work is completed safely, efficiently, and to the highest standards.
- Attend sites to support repair gangs and ensure effective delivery.
- Provide hands-on supervision and technical guidance for complex or high-visibility leaks.
- Maintain live contact with repair partners to monitor progress in real time.
- Attend customer site visits, helping to build trust and keep communication clear.
- Proactively remove blockers to keep repairs moving smoothly.
- Review upcoming planned works and guide decisions on scheduling and prioritisation.
- Help clear blockers such as permits, access challenges, customer availability, or materials.
- Carry out site visits for complex repairs to assess methods and agree best-fit solutions.
- Work closely with the Service Delivery Team to track performance and ensure timely delivery.
- Complete a minimum of four high-quality site audits each month.
- Ensure every audit covers essential H&S, water quality, and workmanship standards.
- Identify and resolve non-compliance issues quickly, escalating where needed.
- Support ongoing reporting to highlight trends and drive continuous improvement.
- Help monitor abort and attrition levels across repair partners.
- Assist in live situations where abort risks appear, escalating as appropriate.
- Share insights and data with partners to reduce avoidable aborts.
- Improve outcomes through proactive planning and consistent on-site presence.
Key Deliverables
- Minimum of four compliant site audits per month, with full evidence.
- Active, consistent engagement with repair teams and customers.
- Ongoing compliance with H&S, water quality, and workmanship expectations.
- Reduction in abort and attrition rates through effective supervision and planning.
Qualifications & Experience
- Demonstrable experience working within a CSL operation is essential, including hands-on operational understanding of how CSL repairs are delivered in the field, and the practical problem-solving required to complete jobs where access, customer or technical challenges arise.
- Experience in a supervisory or field-based role within the water industry.
- Strong understanding of leakage repair, reinstatement, and network operations.
- Excellent working knowledge of H&S, NRSWA, and water hygiene standards.
- Confident communicator able to liaise with customers, repair partners, and internal teams, with the ability to assess issues on site and make sound, quick decisions.
- Competent IT skills for reporting and updating systems accurately.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Company & Values
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.
Why choose us?
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Salary and Benefits
- A competitive salary starting of £46,000 per annum.
- 26 days holiday per year, increasing to 30 days with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances.
CSL Assurance Supervisor in Maple Cross employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSL Assurance Supervisor in Maple Cross
✨Tip Number 1
Get to know the company inside out! Research Thames Water's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to CSL operations and field supervision. Think about your past experiences and how they relate to the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace CSL Assurance Supervisor in Maple Cross
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in CSL operations. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on operational understanding!
Showcase Problem-Solving Skills: Since this role is all about tackling challenges, share specific examples of how you've solved problems in the field. We love seeing candidates who can think on their feet and make quick decisions!
Highlight Communication Skills: As a CSL Assurance Supervisor, you'll be liaising with various teams and customers. Make sure to emphasise your communication skills in your application. We’re looking for confident communicators who can build trust and keep everyone informed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Side Leakage operations. Understand the common challenges faced in the field and be ready to discuss how you've tackled similar issues in the past. This will show that you're not just familiar with the role, but that you can bring real-world experience to the table.
✨Showcase Your Communication Skills
As a CSL Assurance Supervisor, you'll need to liaise with various teams and customers. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to build trust and keep everyone informed, which is crucial for this position.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about specific situations where you've had to solve problems on-site. Think of examples where you had to make quick decisions or remove blockers to keep repairs moving. Highlight your proactive approach and how it led to successful outcomes.
✨Understand Compliance and Safety Standards
Familiarise yourself with H&S, NRSWA, and water hygiene standards. Be prepared to discuss how you've ensured compliance in your previous roles. This will show that you take safety seriously and understand the importance of maintaining high standards in the field.
