At a Glance
- Tasks: Engage with customers, resolve issues, and manage maintenance of the sewer network.
- Company: Thames Water, a leader in sustainable water management.
- Benefits: Up to £32,000 salary, overtime, van, fuel card, and health services.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience or strong interest in the Waste Water industry; excellent communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Location: Crossness - Abbey Wood, South East London - SE2 9AQ
Contract type: Permanent
Full/Part-time: Full-time
Hours: 38 hours per week
Salary: Offering a salary up to £32,000 per annum depending on skills and experience + overtime and a van and a fuel card
Closing date: 03/06/2026
What you will be doing as a Waste Network Engineer:
- Putting the customer at the heart of your work; meeting with customers and stakeholders, resolving issues or disputes over ownership.
- Providing technical expertise and raising the required repair or maintenance work to resolve the customer’s issue.
- Liaising closely with customer and stakeholder representatives.
- Working in accordance with Thames Water processes and procedures including operational standards, health and safety and street works legislation.
- Attending reactive emergencies (e.g. sewer flooding/pollution), managing our customers and prioritizing work on site to mitigate and subsequently resolve the issue as quickly as possible.
- Completing ancillary inspections on a range of assets including manhole covers, balancing ponds, outfalls, vent pipes and pumped main air valves.
- Acting as a local network expert, sharing information regarding network, safety, health and environmental issues as well as high value repair works.
- Working with the Asset Damage Investigator to collate evidence of 3rd party damage to our sewer networks, aiding with the subsequent recharges.
- Attending meetings with external stakeholders to discuss planned works and how best Thames Water can support these.
- Overseeing contractors to ensure they are adhering to company policies and procedures.
- Taking personal ownership of customer concerns including customer visits, working closely with stakeholder liaisons, responding to queries and providing a scope of works to resolve issues, with the support of senior technical staff.
- Ensuring compliance with all relevant regulations and standards including safety, health and environmental legislation, supporting our contractors carrying out repair and maintenance of the sewerage network.
- Acting as a local network expert for a specific geographical area within the South London Waste region but will be expected to travel across the area.
- Working on a six-week rotating pattern that includes working weekends (one weekend in six) and one week of 24hr standby.
What should you bring to the role?
- Proven experience in the Waste Water industry or a strong interest in the industry, as the technical skills can be taught.
- Excellent communication / interpersonal skills due to dealing with contractors, customers and other stakeholders.
- A proactive attitude with good problem-solving skills, a flexible approach to working and the ability to prioritize effectively in a reactive environment.
- Living within the geographical area in which you will be working or being willing to commute to that area for their allocated start time each day.
- A Full UK Driving Licence.
What’s in it for you?
- Offering a salary up to £32,000 per annum depending on skills and experience + overtime and a van and a fuel card.
- 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
- WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
- Benefits on Tap, access to discounts, cashback and instant vouchers.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Ongoing performance development reviews to help you be your best and identify growth opportunities.
Waste Network Engineer in London employer: Thames Water Utilities Limited
Thames Water is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Waste Network Engineer based in South East London, you will benefit from competitive salary packages, generous holiday allowances, and access to comprehensive health services, all while working in a dynamic environment that encourages personal growth and community engagement.
Contact Details:
Thames Water Utilities Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Waste Network Engineer in London
✨Tip Number 1
Get to know the company! Research Thames Water and their values. When you show up for interviews, drop in some knowledge about their projects or initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone inside can give you the inside scoop and maybe even a referral, which is always a bonus!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves dealing with emergencies and customer issues, think of examples from your past where you’ve tackled similar challenges. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team at Thames Water. Let’s get you that Waste Network Engineer role!
We think you need these skills to ace Waste Network Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Waste Network Engineer role. Highlight your relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Show Your Passion:We want to see your enthusiasm for the waste water industry! In your application, mention any relevant experiences or interests that demonstrate your commitment to this field. It could be anything from projects you've worked on to courses you've taken.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Waste Water Stuff
Make sure you brush up on your knowledge of the waste water industry. Familiarise yourself with common issues, regulations, and processes that Thames Water follows. This will show your genuine interest and help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved disputes or communicated complex information in the past. This will demonstrate your interpersonal skills effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle emergencies or unexpected situations. Think of specific examples from your past experiences where you had to think on your feet and prioritise tasks under pressure. This will highlight your proactive attitude and problem-solving abilities.
✨Understand the Local Area
Since you'll be working in a specific geographical area, do some research on the local community and any relevant environmental issues. Showing that you understand the area will not only impress your interviewers but also demonstrate your commitment to the role and its responsibilities.
