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- Tasks: Manage complex customer cases and ensure timely resolutions while keeping customers informed.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Earn £26,000 to £28,000, enjoy 24 days holiday, and access a generous pension scheme.
- Why this job: Make a real difference in people's lives while working in a supportive and diverse environment.
- Qualifications: Strong communication skills and experience in fast-paced customer service roles.
- Other info: Flexible working arrangements and excellent career growth opportunities await you.
The predicted salary is between 26000 - 28000 £ per year.
This is a great opportunity to join Thames Water in a role where you will support the management of complex customer journeys, helping to resolve technical issues efficiently while keeping customers informed every step of the way. As a Technical Team Co-ordinator, you will play an important role in ensuring cases are handled proactively, reducing repeat contact and delivering a positive customer experience.
What you'll be doing as a Specialist Team Co-ordinator:
- Managing complex customer cases end-to-end, ensuring timely and effective resolution
- Keeping customers informed throughout their journey with clear and proactive communication
- Validating incoming work and coordinating appointments, scheduling activities across teams and contractors
- Guiding customers on resolving issues, including ownership and next steps
- Liaising with internal teams, contractors and external stakeholders to progress cases
- Tracking work, maintaining accurate records and escalating issues where needed
What you should bring to the role:
- Strong communication skills, both verbal and written
- Ability to manage challenging conversations and provide excellent customer service
- Experience working in a fast-paced environment with competing priorities
- Good understanding of customer service processes, ideally within utilities or similar environments
- Ability to work collaboratively with multiple stakeholders and teams
- Confident using IT systems and able to learn new tools quickly (e.g. Excel, Salesforce, GIS)
What's in it for you?
- This role will be paid from £26,000 to £28,000 per annum depending on skills and experience
- 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
- Generous Pension Scheme through AON
- Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance
- Performance-related pay plan directly linked to company performance measures and targets
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support.
Specialist Team Co-ordinator in London employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Team Co-ordinator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Specialist Team Co-ordinator, especially your communication and customer service abilities.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed complex customer cases or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job!
We think you need these skills to ace Specialist Team Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Specialist Team Co-ordinator role. Highlight your experience in managing customer cases and your strong communication skills, as these are key to what we’re looking for!
Showcase Your Customer Service Skills: We want to see how you handle challenging conversations and provide excellent customer service. Share specific examples from your past roles that demonstrate your ability to keep customers informed and resolve issues effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills quickly. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Specialist Team Co-ordinator. Familiarise yourself with managing complex customer cases and the importance of proactive communication. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively managed challenging conversations in the past. Think about times when you kept customers informed or resolved issues efficiently, as these stories will highlight your suitability for the position.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully navigated complex situations or resolved technical issues. Highlight your ability to work collaboratively with various stakeholders, as this aligns perfectly with the job's requirements.
✨Familiarise Yourself with Relevant Tools
Since the role involves using IT systems like Excel and Salesforce, brush up on your skills with these tools. If you have experience with GIS or similar software, be sure to mention it. Showing that you're tech-savvy will give you an edge in the interview.