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- Tasks: Lead and deliver improvements in business processes and technology for Thames Water.
- Company: Join a leading water utility company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, 26 days holiday, hybrid working, and career development opportunities.
- Why this job: Shape the future of services while making a real impact on customers and the community.
- Qualifications: Proven leadership skills, strong problem-solving abilities, and experience in project management.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 61500 - 70000 £ per year.
Thames Water is seeking a driven and experienced Senior Delivery Manager to join the Income Business Unit where you will be responsible for identifying, coordinating, assuring, and delivering changes to business processes and technology. To avoid any confusion, this role is NOT an IT delivery role. An element of the role involves some creation of user stories to feed into an Agile development team, but the role is largely about development and delivery of initiatives by improving processes and the ways we work with key teams within Thames Water and our external customers.
In this key leadership role, you’ll play a vital part in shaping and delivering change across people, processes, and technology, ensuring our services evolve to meet the needs of both the business and our customers.
What you’ll be doing as the Senior Delivery Manager:
- You will lead the identification and delivery of improvement opportunities across the Income business unit, working collaboratively with the wider organisation to implement change that drives measurable value.
- Partnering closely with agile product teams, you’ll ensure that technical solutions are aligned with business objectives and rigorously tested to minimise risk and protect customer experience and business performance.
- Lead the co-creation and prioritisation of an initiative pipeline, ensuring alignment with business value, resource availability, and delivery timelines.
- Take full ownership of key initiatives, including business analysis, business case development, planning, and execution in collaboration with SMEs.
- Manage customer journeys and stakeholder engagement to ensure smooth delivery and positive outcomes.
- Lead and support a team of Delivery Managers, aligning workloads with business priorities and ensuring effective use of resources.
- Build trusted relationships across stakeholder groups, influencing and communicating clearly to drive alignment and shared goals.
- Champion user-centred design by gathering and prioritising requirements, and ensuring solutions meet business needs.
- Track and report on progress through measurable business value and delivery outcomes.
What you should bring to the role:
- Proven ability to lead and motivate high-performing teams, with strong coaching and people management skills.
- Excellent problem-solving capabilities, with a structured approach to identifying issues, analysing root causes, and delivering effective solutions.
- Strong stakeholder management and communication skills, with the confidence to challenge constructively and influence outcomes.
- Experience managing the full project lifecycle from solution design and business case development to implementation and closure.
- Analytical mindset with the ability to gather, interpret, and document requirements through workshops, interviews, and process analysis.
- Demonstrated success in driving continuous improvement and working collaboratively across cross-functional teams.
- Adaptability and a strong understanding of evolving business needs, with the ability to thrive in a fast-paced, change-driven environment.
Location: Hybrid - Walnut Court - SN2 8BN (Occasional travel to Clearwater Court, Reading)
Hours: 36 hours per week Monday to Friday
What’s in it for you?
- A starting salary of £61,500 and up to £70,000 per annum, depending on skills and experience.
- 26 days holiday per year, increasing to 30 with the length of service.
Senior Delivery Manager in London employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to delivery management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams and driven change in previous roles. We want to see how you can lead the charge in improving processes and delivering value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Delivery Manager role. Highlight your experience in leading teams and managing projects, and don’t forget to showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven change and improved processes in previous positions. We love a good story!
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to manage stakeholders effectively. Talk about how you've built relationships and influenced outcomes in past roles. This is key for us at StudySmarter, as collaboration is at the heart of what we do.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Delivery Manager role. Familiarise yourself with the key responsibilities and how they align with Thames Water's objectives. This will help you articulate how your experience and skills can contribute to their goals.
✨Prepare Real-Life Examples
Think of specific examples from your past work that demonstrate your ability to lead teams, manage projects, and drive improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact.
✨Showcase Your Stakeholder Management Skills
Since this role involves significant stakeholder engagement, be ready to discuss how you've successfully managed relationships in previous roles. Highlight instances where you influenced outcomes or navigated challenges with stakeholders to achieve positive results.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the Income Business Unit is facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
