At a Glance
- Tasks: Support environmental projects with customer communications and essential admin tasks.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Earn up to £32,000, enjoy 24-28 days holiday, and access great health perks.
- Other info: Flexible working, diverse culture, and meaningful career growth opportunities await you.
- Why this job: Make a real impact on communities while protecting our planet's water resources.
- Qualifications: Strong customer service skills and IT proficiency; drainage knowledge is a plus.
The predicted salary is between 32000 - 32000 £ per year.
The Programme Support Technician will be responsible for the essential back office administration tasks associated with running an outfall project, including dealing with customer communications, booking customer appointments and sending the appropriate PSWO letters to timescale.
Within Thames Water, this is a key department as the Environmental Protection Team are responsible for delivery of the Surface Water Outfall Programme and investigation of polluted surface water outfalls. In this varied role, in addition to duties for the Environmental Protection Team, this role will also support the wider Environmental Performance department, with customer communications and appointment booking along with other administration tasks.
What will you be doing as a Programme Support Technician?
- Supporting the Outfall Investigation field Technicians in pollution tracing and customer communications.
- Booking property survey appointments.
- Printing and sending misconnection letters to the correct timescale.
- Calling customers on the phone to request updates on rectification works.
- Printing mapping used by the field technicians.
- Managing the EPT Inbox.
- Ordering equipment for the Technicians.
What should you bring to the role?
- Excellent customer service and organisation skills.
- Competent at using the appropriate IT systems, GIS and 365 software.
- Some knowledge of drainage and sewerage systems would be desirable.
What’s in it for you?
- Offering a salary up to £32,000 per annum depending on skills and experience.
- 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Programme Support Technician in London employer: Thames Water Utilities Limited
Thames Water Utilities Limited is an exceptional employer, offering a dynamic work environment in the Thames Valley region where you can make a real difference in public health. With a strong commitment to employee development, we provide comprehensive training and growth opportunities, alongside a supportive team culture that values collaboration and innovation. Our flexible shift patterns and focus on community impact make this role not only rewarding but also uniquely fulfilling.
Contact Details:
Thames Water Utilities Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Support Technician in London
✨Get Involved in Local Environmental Initiatives
Dive into your local environmental scenes, like community clean-up projects or eco-focused events. Not only will you meet like-minded people, but it's a surefire way to showcase your passion and skills in environmental engineering tech.
✨Join Industry-Specific Organisations
Check out organisations like the Institution of Environmental Engineers for networking opportunities and resources. They often host events and seminars that can help us connect with key players in the industry, including potential employers like Thames Water Utilities Limited.
✨Show Off Your Projects and Passion
Create a portfolio that highlights any relevant projects, whether it's coursework, internships, or personal initiatives. Share this online, perhaps even on platforms like GitHub or your own website, to grab the attention of hiring managers looking for talent like us.
✨Utilise Environmental Job Boards
Take advantage of niche job boards dedicated to environmental careers. Sites like Green Jobs, Environmental Career and EcoJobs often feature openings from companies like Thames Water Utilities Limited and can help us land that full-time gig.
We think you need these skills to ace Programme Support Technician in London
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for a role in environmental engineering tech, make sure to highlight your technical skills like CAD software proficiency, data analysis, or modelling techniques. These are essential for the job and should stand out in your CV and cover letter, showing how you can contribute to projects at Thames Water Utilities Limited.
Demonstrate Your Passion for Sustainability:In this field, showcasing your passion for sustainability and environmental protection can set you apart. Include any relevant projects, volunteer experience, or courses that underline your commitment to these causes. Thames Water Utilities Limited will appreciate candidates who genuinely care about making a difference.
Tailor Your Application to the Role:Don't just send a generic CV and cover letter. Make sure to tailor your application to the specific role of Programme Support Technician at Thames Water Utilities Limited. Highlight experiences that align directly with the job description and give concrete examples of your work to demonstrate that you’re the right fit for a full-time position.
Include Relevant Certifications:If you have certifications related to environmental engineering or technology, like LEED Accreditation or any relevant software certifications, make sure to mention them. These qualifications can boost your application and show that you’re serious about your professional development in this competitive field.
How to prepare for a job interview at Thames Water Utilities Limited
✨Brush Up on Environmental Regulations
Make sure you’re well-versed in the latest environmental regulations and standards. In an environmental engineering tech role at Thames Water Utilities Limited, you might be asked specific questions about compliance measures, so understanding these will definitely give you an edge.
✨Showcase Your Technical Skills
Prepare to demonstrate your proficiency with relevant tools and software, such as AutoCAD or GIS. You might be given a practical problem to solve during the interview, so it’s a great idea to brush up on these skills and perhaps even bring a portfolio of your projects to showcase your technical prowess.
✨Highlight Your Passion for Sustainability
In a full-time role, employers are looking for commitment and enthusiasm. Share your experiences, studies, or projects that reflect your passion for environmental sustainability. This will show Thames Water Utilities Limited that you're not just qualified but genuinely invested in the field.
✨Prepare for Behavioural Questions
Be ready for behavioural questions that assess how you handle teamwork, conflict, and project management. Think of examples from your studies or practical experiences where you tackled challenges effectively, showcasing both your technical and interpersonal skills.
