Leakage Project Coordinator in Langley

Hybrid – Worcester House, Langley SL3 6EY Job title: Leakage Project Coordinator (Ref 45213) • Division: Retail • Contract type: Permanent • Full/Part-time: Full-time • Hours: 36 hrs per week • Salary: £36,290 – £38,000 per annum depending on skills and experience • Job grade: B • Closing date: 22/05/2026

Looking to build your career in projects and make a real difference? Thames Water is looking for a Leakage Project Coordinator to join our growing programme.

As a Leakage Project Coordinator, you’ll work closely with meter installation and leakage contractors to coordinate project delivery, analyse performance data, and identify opportunities to improve how we operate. Data from our expanding smart meter network supports our regulatory leakage commitments and enhances Thames Water’s wider understanding of the water balance.

The programme has grown significantly in recent years and plays a key role in reducing wastage and leakage across our network. This includes installing non‑revenue meters on bulk shared supplies, revenue meters on individual household properties, and analysing customer smart meter data to support customer‑side leakage detection and repairs.

What you’ll be doing as the Leakage Project Coordinator

• Reporting on and tracking performance, explaining variances against actuals, targets, and forecasts for meter installations and leakage reduction.
• Coordinating with contractors and internal stakeholders to support effective project delivery.
• Analysing data to identify new bulk metering areas of interest.
• Improving the leakage benefits of the Bulk Metering Programme by targeting areas with high levels of unaccounted‑for water.
• Extracting data from GIS and other systems to provide contractors with accurate survey information.
• Raising new meter installation jobs in a timely manner to support delivery against programme targets.
• Assuring the quality of meter installations, documentation, and leakage detection before handover to Asset Management.
• Monitoring faults, issues, and customer complaints to identify improvement opportunities.
• Interpreting smart and analogue meter data to quantify leakage and prioritise customer‑side repairs where leakage rates are highest.

Base location: Worcester House, Langley (SL3 6EY). This role is primarily remote, with attendance at the base location required at least once a week and additional travel to other sites as required by the business.

Hours: 36 hours per week

What you should bring to the role

Essential skills and experience

• Strong organisational and planning skills, with excellent attention to detail.
• Confident communication and interpersonal skills, with experience working with a range of stakeholders.
• Experience producing reports and presentations.
• Fully competent using Microsoft Office and relevant company IT systems.
• Strong problem‑solving and critical‑thinking skills.
• A full, clean UK driving licence.
• Educated to degree level (BSc/BA) or equivalent relevant experience.
• Knowledge of project management or experience working on utility or infrastructure projects.
• Experience supporting continuous improvement initiatives.
• Exposure to risk management and issue resolution.
• Experience working with third‑party delivery partners.
• Document control experience.
• Experience supporting smart metering or similar operational programmes.
• Project planning and coordination tools.
• Experience using Salesforce and/or SAP.

What’s in it for you?

• A competitive starting salary of £36,290 and up £38,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 days with the length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.