Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maintain and resolve issues in our clean water network while providing excellent customer service.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Starting salary from £29,000, generous leave, pension scheme, and health benefits.
- Why this job: Make a real difference to millions while protecting our precious water resources.
- Qualifications: Clean UK driving licence and strong customer service experience required.
- Other info: Dynamic role with flexible working arrangements and meaningful career opportunities.
The predicted salary is between 29000 - 29000 £ per year.
Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area. This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance. You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.
Base Location: Highworth Depot, SN6 7SR
Working Pattern: 38 hours/week + rota. (1 in 8 late shifts & standby)
Salary: Offering a starting salary from £29,000 per annum, depending on skills and experience.
Requirements: A clean UK driving license and be happy to drive between jobs.
What you will be doing:
- Operate and isolate water mains for planned or emergency works.
- Own and resolve customer queries and complaints.
- Support project work and leakage detection activities.
- Investigate and resolve network performance issues.
- Ensure compliance with health & safety and water quality standards.
Essential criteria:
- Full UK driving licence (essential).
- Strong customer service experience in a dynamic environment.
- Plumbing, water mains, or leakage experience (advantageous).
- IT literacy and good time management.
- Positive attitude and a can-do approach.
What’s in it for you?
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan is directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Network Service Technician in Highworth employer: Thames Water Utilities Limited
Contact Detail:
Thames Water Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Service Technician in Highworth
✨Tip Number 1
Get to know the company! Research Thames Water and understand their values, mission, and the role of a Network Service Technician. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of Thames Water, brush up on how to handle customer queries and complaints effectively. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Thames Water. Don’t wait too long, as positions can close early due to high demand!
We think you need these skills to ace Network Service Technician in Highworth
Some tips for your application 🫡
Show Your Customer Service Skills: Since you'll be the face of Thames Water, make sure to highlight your customer service experience in your application. We want to see how you've handled queries and complaints in the past!
Tailor Your Application: Take a moment to customise your application for the Network Service Technician role. Mention any relevant plumbing or leakage experience you have, as well as your IT skills. It helps us see why you're a great fit!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Thames Water Utilities Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to water mains, plumbing, and leakage detection. Familiarise yourself with common issues that Thames Water faces and think about how you would approach resolving them.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer queries or complaints in the past. Show that you can maintain a positive attitude even in challenging situations.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've had to troubleshoot or resolve issues quickly. Be ready to discuss your thought process and how you prioritised tasks, especially in emergency scenarios.
✨Be Ready for Practical Questions
Expect questions that assess your understanding of health and safety standards and compliance. Brush up on relevant regulations and be prepared to explain how you would ensure these standards are met in your daily work.
