Regional SCADA Engineer in Hampton

We are looking for a highly motivated and technically skilled SCADA Systems Engineer to join our Operational Technology (OT) Regional SCADA support team. In this role, you will support the critical systems that keep our operations running 24/7—delivering clean water and wastewater services to millions of customers. You will be responsible for maintaining and supporting Thames Water’s Regional SCADA systems (based on Schneider Electric Geo SCADA), ensuring their security, resilience, and availability. Your work will enable real-time monitoring and control of thousands of operational assets, supporting the System Operations Control Centre and wider engineering and delivery teams. This is an exciting opportunity to contribute to one of the largest SCADA estates in the UK, helping to improve performance, reduce downtime, and drive innovation in a business delivering life’s essential services every day.

What you’ll do as a Regional SCADA Engineer

• SCADA System Support: Maintain high availability of the Regional SCADA platform (targeting 99.2% uptime or higher). Perform proactive system maintenance, patching, upgrades, and configuration management. Diagnose and resolve faults across SCADA applications, RTUs, and client workstations. Participate in the SCADA emergency support roster, providing in-hours and out-of-hours fault response. Investigate high-impact incidents and elevate recurring faults for permanent resolution. Deliver responsive support for SCADA-related service requests and incidents. Manage access and data requests in line with OT policies and security controls. Ensure all changes align with defined operational requirements and compliance standards.
• Project & Change Support: Work with Capital Delivery and project teams to ensure SCADA changes follow operational procedures and minimise risk. Review and approve design proposals, identifying technical and operational risks. Provide technical assurance during implementation to protect live system integrity.
• Technical Collaboration & Subject Matter Expertise: Act as a key technical contact for SCADA standards, configuration, and performance optimisation. Support integration teams and contractors with expert guidance and assurance on best practices. Collaborate with OT engineers and contribute to the delivery of innovative, future-proof SCADA solutions. Develop and maintain disaster recovery, fault response, and continuity documentation. Contribute to knowledge articles, guides, and internal training to upskill peers. Identify and lead opportunities for process improvement, automation, and increased system resilience.

What you should bring to the role:

• Experience in the maintenance, support, or technical delivery of SCADA or Industrial Control & Automation (ICA) systems.
• Proven ability to work collaboratively with operations teams, contractors, and technical specialists.
• Strong communication and customer service skills, with experience translating technical language for diverse audiences.
• Excellent problem-solving and diagnostic skills, with the ability to assess impact and resolve issues under pressure.
• Familiarity with change control, risk management, and fault escalation processes in critical systems environments.

Essential Technical Skills & Qualifications:

• Recognised technical qualification in Operational Technology, ICA, or SCADA systems.
• Practical experience supporting Schneider Electric Geo SCADA (formerly ClearSCADA) or similar platforms.
• Good working knowledge of SCADA configurations, RTUs, client systems, and associated telemetry protocols.
• Proficient in Microsoft Office and common IT platforms for analysis and reporting.
• Experience working in regulated utility or critical infrastructure environments (e.g. water, power, rail).
• Exposure to cybersecurity principles in industrial environments, including OT security standards.
• Familiarity with a broad range of OT technologies, integration practices, and industrial automation tools.
• Ability to prioritise workload and manage reactive support alongside structured project work.

Desirable Technical Skills & Qualifications:

• Strong understanding of communication protocols, including WITS-DNP3, Modbus, and other industrial standards.
• Experience with scripting or automation tools (e.g. Python, SQL, PowerShell) to enhance system support and reporting.
• Certifications or training in OT networks, SCADA cybersecurity, or related disciplines.
• Experience developing support documentation and user training materials to enhance team capability.

What’s in it for you?

• Competitive salary up to £56,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.