At a Glance
- Tasks: Deliver engaging training to enhance customer experience and develop talent.
- Company: Dynamic company focused on learning and development in a hybrid work environment.
- Benefits: Competitive salary, generous holiday, performance bonuses, and wellness support.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference by shaping the skills of future customer service stars.
- Qualifications: Experience in Learning & Development and excellent communication skills.
The predicted salary is between 50000 - 50000 £ per year.
Work as part of a Training team to deliver best-in-class learning and development solutions to our colleagues, including both technical and soft skills. Support the design of learning content to deliver inductions, bridge skill gaps and develop talent. Deliver learning using a range of techniques including structured classroom delivery, facilitation, coaching, mentoring, video, audio, and online tools. Provide constructive, timely feedback to improve performance, including behaviours. Have experience working within a customer-led environment with constantly changing priorities. Strong knowledge of Learning and Development principles and practices. Excellent communicator with a passion to share your knowledge with others. Develop great working partnerships with other support areas, planning and quality to deliver fit-for-purpose solutions that drive performance improvement. Manage the skills development and performance of new agents during induction and up-skilling of existing staff, working effectively in partnership with Team Managers.
What you should bring to the role:
- Good knowledge of Learning & Development within a customer-led environment and understanding the importance of Learner Experience.
- Ability to provide constructive, timely feedback to improve performance, including behaviours.
- Experience of working with constantly changing priorities and flexibility to meet the needs of the business and learners.
- Excellent communication skills with a passion to share knowledge with others.
What’s in it for you?
- Competitive salary up to £50,000 per annum, depending on experience.
- Annual Leave – 26 days holiday per year, increasing to 28 days with length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to a range of benefits to support health, wellbeing and finances, including health assessments, physiotherapy, counselling, cycle-to-work scheme, shopping vouchers and life assurance.
Inclusion Statement: We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, just let us know.
Customer Experience Trainer employer: Thames Water Utilities Limited
As a Customer Experience Trainer, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a competitive salary and a comprehensive benefits package, including generous annual leave and a robust pension scheme, our hybrid locations in Reading and Swindon offer the perfect blend of flexibility and collaboration. Join us to make a meaningful impact while enjoying a culture that values inclusivity and continuous learning.
Contact Details:
Thames Water Utilities Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Trainer
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Thames Water Utilities Limited looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
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We think you need these skills to ace Customer Experience Trainer
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Thames Water Utilities Limited, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Thames Water Utilities Limited and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Thames Water Utilities Limited
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Thames Water Utilities Limited might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Thames Water Utilities Limited.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
