At a Glance
- Tasks: Manage customer complaints and ensure satisfaction while balancing business needs.
- Company: Thames Water Utilities Limited, a leading water utility company in Greater London.
- Benefits: Competitive salary, 26 days holiday, performance pay, and health benefits.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference by advocating for customers and resolving their issues.
- Qualifications: Strong communication, problem-solving, and negotiation skills required.
The predicted salary is between 33000 - 40000 £ per year.
Thames Water Utilities Limited is looking for a Customer Liaison in Greater London. This role requires managing customer complaints, ensuring satisfaction while balancing business interests.
Candidates should excel in communication and problem-solving, possess strong negotiation skills, and have the ability to manage their own workloads effectively.
The position offers a competitive salary ranging from £33,000 to £40,000 annually, along with 26 days of holiday, performance-related pay, and various health and wellbeing benefits.
Customer Advocate & Resolution Lead employer: Thames Water Utilities Limited
Thames Water Utilities Limited is an exceptional employer, offering a dynamic work environment in Greater London where employees are empowered to make a real difference in customer satisfaction. With a strong focus on employee wellbeing, competitive salaries, and generous holiday allowances, the company fosters a culture of growth and development, ensuring that every team member has the opportunity to thrive both personally and professionally.
Contact Details:
Thames Water Utilities Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advocate & Resolution Lead
✨Tip Number 1
Get to know the company! Research Thames Water and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Customer Advocate.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer complaints, we recommend role-playing common scenarios with a friend. This will help you feel more confident when discussing your problem-solving strategies.
✨Tip Number 3
Show off your negotiation skills! Think of examples from your past experiences where you successfully resolved conflicts or reached agreements. We want to see how you can balance customer satisfaction with business interests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Thames Water. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advocate & Resolution Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Advocate & Resolution Lead role. Highlight your communication and problem-solving skills, as well as any relevant experience in managing customer complaints.
Showcase Your Negotiation Skills:In your application, give examples of how you've successfully negotiated solutions in past roles. This will demonstrate your ability to balance customer satisfaction with business interests, which is key for this position.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thames Water Utilities Limited
✨Know the Company Inside Out
Before your interview, make sure you research Thames Water Utilities Limited thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Advocate & Resolution Lead, strong communication is key. Prepare examples of how you've successfully managed customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Negotiation Prowess
Think of scenarios where you've had to negotiate or mediate between parties. Be ready to discuss these experiences during the interview. Highlight how you balanced customer satisfaction with business interests, as this is crucial for the role.
✨Manage Your Time Wisely
Time management is essential for this position. Be prepared to talk about how you prioritise tasks and manage your workload. Consider sharing specific tools or techniques you use to stay organised, as this will show that you can handle the demands of the role effectively.
